Change Management

Change Management

by Beverly Grace Clapano Oblina

• ​ Introduction, brief background

  Reasons for Change

  Barriers for Change

  Process for Change

  Strategies for Change

  Change management in the new normal

​Change Management

​A collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.

​

​Brief history of C.M.

​1.Pre-1990s: Foundations Academics begin to understand how humans and human systems experience change

2.1990s: On the radar Change management enters the business vernacular

3.2000s: Formalization Additional structure and rigor codify change management as a discipline

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​Reasons for Change

It is natural for organizations to experience change throughout time:

•Leadership/personnel

•Mission/expectations

•Equipment/resources

•Societal/environmental

•Natural/forced (significant event)

​Barriers to Change

Famous one-liners:

•In my previous unit we did it like this.

•My last unit was awesome.

•I don’t want to train a new boss.

•The new leader thinks they know everything.

•This is how we do it.

•I was taught to do it like this.

•This organization stinks.

•We never had that problem before.

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​Observed Barriers

​

•Members showing up late to meetings.

•Members walking away when leadership is speaking to them.

•Members rolling their eyes during meetings.

•Appearance standards decrease. 

​

​7 step Problem Solving Process

​1. Recognize and Define the Problem (Current)

2. Gather Facts and Make Assumptions (Current)

3. Define End States and Establish Criteria (Current- Transition)

4. Develop Possible Solutions (Current- Transition)

5. Analyze and Compare Possible Solutions (Current- Transition)

6. Select and Implement Solution (Transition) Create policy letters;

7. Analyze Solution for Effectiveness (Future) Hold members accountable;

​Strategies for Change (continuation)

​How leaders get the “buy in” from everyone?

•Prepare

•“A-B-C”

•Reinforce commitment to change

​

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​3 Change Management Best Practices in the New Normal

​There’s No New Normal – Only Change

​

​Continuous Change is the New Normal

​●Endings: identifying and experiencing what will be lost

​

●Neutral Zone: feeling the uncertainty of the middle ground between what was and what will be

​

●New Beginning: feeling stable with a new routine and direction

​Three change phases

​Change Management Best Practices

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#1: Communicate Change & Stability

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​#2: Connect & Engage

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​#3: Cultivate Optimism & Resilience

​★Brief background of Change Management

★Reasons for Change

★Barriers for Change

★Process for Change

★Strategies for Change

★Change management in the new normal

Multiple Choice

1. Is it natural for organizations to experience change throughout time?

• yes

• no

• maybe

• can't tell

Multiple Choice

2. Which of the following is an example of Barrier to change?

• Showing up early for meetings.

• This is awesome!

• The new leader thinks they know everything.

• I love learning

Multiple Choice

3. What is the new normal for Change Management?

• Wearing a mask is the new normal

• Continuous Change is the New Normal

• Washing hands is the new normal

• Keeping distance is the new normal

​References

​●https://www.prosci.com/resources/articles/change-management-history-and-future

●https://en.wikipedia.org/wiki/Change_management

●Change Management - DEOCS.net

●https://www.impactgrouphr.com/insights/change-management-best-practices-during-covid