OBM255-SOFTWARE FOR COMMUNICATION

OBM255-SOFTWARE FOR COMMUNICATION

By SHAMSUL SULAIMIN

​Groupware

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help people to work together in different geographical area.

supports multiple users working on related tasks at the same time.

enables individuals to collaborate on projects with a common goal.

include remote access storage systems.

·be altered, accessed and retrieved by workgroup members.

helps users coordinate and keep track of ongoing projects together.

also called workgroup productivity software

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Applications of groupware

· supporting direct participant communication

· allows sharing applications

· coordinate work objectives at the same time.

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Two Types of Groupware

Synchronous -- allows sharing file and objects of project in real time and require shared audio channels for communication.

 

Asynchronous -- communication between user did not happened in the real time but need email messages, workflow, computer conferencing , file sharing systems and collaborative writing systems.

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Common type of groupware

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​A. Lotus Notes

B. Microsoft Exchange

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Features of this software:

· facilitating calendar sharing

· e-mail handling

· replication of files 

Strength and weakness of the software

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STRENGTH	WEAKNESS
allows for communication and collaboration	non-verbal communication
keep track of the changes	must in the business world
travel costs not  involved	costs a lot of money
problem solving as a group	Security is the main issue

Reasons used groupware

· To facilitate communication

· To enable verbal communication where it is possible

· To enable telecommuting

· To cut down on travel costs

· To facilitate group problem-solving

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​E-Mail

A method of composing, sending, and receiving messages over electronic communication systems which allows users to deliver messages between computers.

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​Three e-mail services

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Instant Messaging -- pop up messages instantly on the screen.

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Mailing Lists -- lists of people who regularly participate in discussion

Newsgroup -- giant electronic bulletin board

 

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E-mail address

​Must have the username and the domain name in order to use the email services.

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To have the username, you must fill in the required form and choose any of suitable names that represent as yourself.

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Email provides a service is the domain name and user of email as username.

 

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​Two parts of e-mail

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Headers - Message summary, sender, receiver, and other information about the e-mail

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Body -   The message itself, sometimes containing a signature block at the end.

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​E-mail headers

From --   the sender e-mail address and name

To -- names or e-mail addresses of the receiver

Subject -- summary of the contents of the message

Date -- local date and time of the message send

Cc -- carbon paper to make copies of letters

Received -- tracking previously message

Content-Type -- information about message has to be displayed

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Email threat

· Spam

· Phishing

· Malware

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​E-mail protocols

Email protocol is a method by which a communication channel is established between two computers and email is transferred between them.

Email protocols are the rules and procedures for sending and receiving email.

E-mail protocols are set of rules that help the client to properly transmit the information to or from the mail server. 

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​Types of Email Protocols

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Simple Mail Transfer Protocol (SMTP)  

Post Office Protocols (POP)

Internet Message Access Protocol (IMAP)

Multipurpose Internet Mail Extensions (MIME)

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Internet standard protocol, to retrieve, to view and manipulate the retrieved messages without needing to stay connected.

Post Office Protocols (POP)

Standard for e-mail transmission across the Internet to handles text-based protocol outgoing messages.

Simple Mail Transfer Protocol (SMTP)

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E-mail protocols

E-mail protocols

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Defines mechanisms for other kinds of e-mail in languages, images, sounds, movies, and computer programs.

Multipurpose Internet Mail Extensions (MIME)

Used in large networks such as in a college campus mail system used for accessing e-mail.

Internet Message Access Protocol (IMAP

​E-mail etiquette

· Always provide a personal name and use a sensible personal name

· Always include a subject line and meaningful.

· Keep messages short and to the subject as possible.

· Do not type message in uppercase sentence

· Use correct grammar and spelling

· Avoid public "flames"  messages

· Use some kind of visual indication to distinguish between text quoted from the original.

· Always use a signature and keep it short. 

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​Steps for composing e-mail

Step 1: Open your computer, select a browser.

Step 2: Login email account, using Id and password.

Step 3: On the new page, click Compose.

Step 4: At the ”To“ field, add recipients email id.

Step 5: After that add a subject.

Step 6: In the body, write your message.

Step 7: At the bottom of the page, there is a send option-click Send to send mail.

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Steps for checking new e-mail messages

​Step 1:  Login email account, using Id and password.

Step 2:  Locate the Mail tab on the top left.

Step 3: To view e-mail messages, click on Inbox.

Step 4: To read, double click on the message to open.

Step 5: To reply, click the Reply button at the top of an opened message

Step 6: To delete messages, highlight and press Delete 

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​Fowarding an e-mail messages

Step 1:  Login email account, using Id and password.

Step 2:  Find and open the email message to forward.

Step 3;  Click the Forward button.

Step 4:  Enter the email address of the recipient in the To field. 

Step 5:  Add Cc and Bcc if there is more than one recipients.

Step 6:  If the message contains an attachment, click on the Attach files symbol

Step 7:  Once finished click the Send button.

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Email folders

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Inbox	contains new incoming emails.
Sent	Displayed in the Sent mail list: Recipient --  lists the recipient of the message. Subject -- the subject you gave the message. Date -- tells date sent the message. Size -- shows the size of message in bytes (B), kilobytes (KB), megabytes (MB).
Drafts	storing messages that haven't finished writing.
Trash	stores email chosen to delete.

Other e-mail folders

Known spam	Appears if  activate spam Blocker.
Suspect Email	Activate spam Blocker and set it to highest protection.
Virus Blocker:	Turned on EarthLink Virus Blocker and have any quarantined messages.
Undeliverable Mail	Web Mail has moved large or corrupted messages out of Inbox.

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​Web Browser

A web browser, also known as an internet browser or browser, is a software that enable people to access or view websites on the World Wide Web.

 

A web browser is a software program that allows a user to locate, access, and display web pages and websites on the Internet, created using languages such as Hypertext Markup Language (HTML) and Extensible Markup Language (XML).

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​Browser Bar Menus, Button and Functions

Navigation	Used to go back and forward while browsing. Back button would bring back to the home page, Forward button it would bring again to the contact page.
Refresh	Used to reload webpage.
Stop	Cancels and stops page loading and very useful to stop malicious sites from loading if accidentally entered.

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Used to reload webpage.

Refresh

Used to go back and forward while browsing.

Back button would bring back to the home page,

Forward button it would bring again to the contact page.

Navigation

Browser Bar Menus, Button and Functions

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Loads predefined homepage and used to return to default web page; the same page that loads when the browser is first opened.

Home

Cancels and stops page loading and very useful to stop malicious sites from loading if accidentally entered.

Stop

Browser Bar Menus, Button and Functions

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New feature in web browser allows selecting favorite search engine and doing a quick search by typing in a search term.

Integrated search

Used to enter website and webpage names as showing all previously visited sites.

Address

Browser Bar Menus, Button and Functions

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Used to open a user's default search page or execute a search on the text found in the address or URL text field.

Search

Allow opening many websites on a single web browser's window at the same time.

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Tabbed browsing

Browser Bar Menus, Button and Functions

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used to make the browser window a full screen; temporarily removing the toolbar, buttons, and address bar.

Full screen

Allows users to view which pages that have been visited since the browser history was last cleared or created

History

Browser Bar Menus, Button and Functions

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​END OF CHAPTER 1