Search Header Logo
Topic One Review: BSBCRT311

Topic One Review: BSBCRT311

Assessment

Presentation

Professional Development

Professional Development

Easy

Created by

Barney Sinclair

Used 2+ times

FREE Resource

9 Slides • 7 Questions

1

Topic One Review: BSBCRT311

By Barney Sinclair

2

Open Ended

There are SIX key stages to problem solving. List any that you can remember below.

3

media

4

Open Ended

Why is it important to understand a problem before trying to solve it?

5

It is important to understand a problem before trying to solve it in order to:

  1. clearly communicate the problem to others

  2.  devise an effective and appropriate solution

6

Poll

It helps to express the problem as a question. What TWO question words should we begin these questions with?

Why does...

How can...

When should...

Who did...

7

Open Ended

What do organisational frameworks include?

8

media

9

Questions are used to:

  • encourage learning and innovation

  • understand problems and find solutions

  • expand knowledge​

10

Open Ended

What are the TWO basic kinds of questions?

11

media

12

There are also questions that help the speaker to:

  • refocus on the problem

  • to narrow the response to the specific problem

  • to provide reasons to support their answers

  • to encourage the respondent to expand on their previous answers​

13

Poll

It is important to consult with a number of people (stakeholders) when trying to understand a problem more. Choose the factors you think are important to consider when deciding who to speak to.

their expertise, interest and understanding

their availability

are they the appropriate person to speak to

have I asked a diverse range of people?

14

media

15

Open Ended

What should we consider when we think of how to ask questions?

16

​We should:

  • ​use silence to allow the speaker to respond

  • use the right tone

  • use open and closed questions

  • avoid questions that assume an obvious answer

  • avoid questions that provoke defensiveness

  • consider your body language

  • listen actively

  • think about how to document the responses​

Topic One Review: BSBCRT311

By Barney Sinclair

Show answer

Auto Play

Slide 1 / 16

SLIDE