Topic One Review: BSBCRT311

Topic One Review: BSBCRT311

By Barney Sinclair

Open Ended

There are SIX key stages to problem solving. List any that you can remember below.

Open Ended

Why is it important to understand a problem before trying to solve it?

​It is important to understand a problem before trying to solve it in order to:

1. clearly communicate the problem to others

2.  devise an effective and appropriate solution

Poll

It helps to express the problem as a question. What TWO question words should we begin these questions with?

• Why does...

• How can...

• When should...

• Who did...

Open Ended

What do organisational frameworks include?

​Questions are used to:

• encourage learning and innovation

• understand problems and find solutions

• expand knowledge​

Open Ended

What are the TWO basic kinds of questions?

​There are also questions that help the speaker to:

• refocus on the problem

• to narrow the response to the specific problem

• to provide reasons to support their answers

• to encourage the respondent to expand on their previous answers​

Poll

It is important to consult with a number of people (stakeholders) when trying to understand a problem more. Choose the factors you think are important to consider when deciding who to speak to.

• their expertise, interest and understanding

• their availability

• are they the appropriate person to speak to

• have I asked a diverse range of people?

Open Ended

What should we consider when we think of how to ask questions?

​We should:

• ​use silence to allow the speaker to respond

• use the right tone

• use open and closed questions

• avoid questions that assume an obvious answer

• avoid questions that provoke defensiveness

• consider your body language

• listen actively

• think about how to document the responses​