BSBXCM301 Topic One Review

BSBXCM301 Topic One Review

By Barney Sinclair

Open Ended

What are the TWO things you need to know to communicate clearly in the workplace?

​To communicate clearly in the workplace you need to know your audience and the purpose of your communication.

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•To understand the purpose of your communication, ask yourself, ‘Why am I communicating and what do I want to achieve?’

•Once you know the purpose of your communication, you need to be clear about who you should communicate it with.

Open Ended

What would be some common purposes or reasons for communicating in the workplace?

​The purpose of your workplace communication may be to:

• provide or request information

• arrange a meeting

• respond to a customer inquiry

• report on sales, work progress or issues

• alert staff to new policies or procedures

• advise a supplier of changes to an order.

Poll

When identifying your audience, what are the TWO main types of customers? (choose more than one)

• nocturnal

• internal

• maternal

• external

Open Ended

To identify an audiences information needs, what should you ask yourself?

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To identify an audience’s information needs you need to ask yourself, ‘What does my audience need to know?’

Open Ended

An audiences communication requirements will vary depending on what?

​ Your audience’s communication requirements will vary depending on:

• your organisation’s policies and procedures

• the location of the audience

• personal preferences

• disability requirements.

Multiple Choice

Communication has which TWO primary forms?

• body language and speaking

• written and verbal

• carrier pigeon and text messages

• primary and secondary

Fill in the Blanks

How you communicate can be as important as ---- you communicate.

• ​Communication has two primary forms: verbal and written.

• How you communicate can be as important as WHAT you communicate.

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Open Ended

Why should the content of any communication be planned?

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The content of any communication should be planned so it is clear and easily understood by the recipients.