Warranty & Guarantee

Poll

How many of these words to you know in relation to warranties and guarantees?

• 1-4

• 5-8

• 9-12

• 13-17

Apple Warranty

​

​Your product warranty The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product.

The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications.

Walmart Guarantee​

​Not 100% satisfied with your item?

​

We will make it right to exchange or return an item, here is what you need to know:

1. You have 90 days after purchase to exchange or return, unless noted in our exceptions.

2. You can return items in-store, for free by mail, or via a scheduled pickup from your home.

3. Please provide your in-store receipt or Walmart.com order number and we will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement.

Multiple Choice

A _________ is a promise made by the seller to the customer that the seller will repair or replace a product that does not perform as expected.

• Warranty

• Guarantee

Multiple Choice

An ___________warranty is one that is understood by the customer and the seller that the product will perform as expected.

• Implied

• Expressed

Multiple Choice

An __________ warranty is a promise expressed in a specific statement concerning the quality of the product.

• Expressed

• Implied

Multiple Choice

Full and limited warranties are two classifications of warranties based on the extent of the promises they make.

• True

• False

Multiple Choice

A warranty that covers the entire product is a ____ warranty.

• Full

• Limited

Multiple Choice

A ______ warranty provides that if a product does not work properly, is defective, or does not live up to the warranty, it must be made good within a reasonable amount of time.

• Full

• Limited

Multiple Choice

A limited warranty is one that has all of the provisions of a full warranty.

• True

• False

Multiple Choice

A customer need only notify the warrantor in order to obtain repairs with a full warranty.

• True

• False

Multiple Choice

With a full warranty, if a problem cannot be corrected in a reasonable amount of time, the customer does not have to wait longer and may choose a refund or a replacement.

• True

• False

Multiple Choice

Guarantees and warranties are the same thing.

• True

• False

Multiple Choice

An express warranty is not written or verbally stated orall.

• True

• False

Multiple Choice

A ______ is a promise made by the seller to the customer that the seller will refund the customer’s purchase price if the product does not perform as expected.

• Warranty

• Guarantee

Multiple Choice

A good guarantee should be understandable and conditional.

• True

• False

Multiple Choice

Guarantees are classified on the basis of whether or not their promises are stated or simply understood.

• True

• False

Multiple Choice

A purpose of warranties and guarantees is to increase sales.

• True

• False

Multiple Choice

Warranties and guarantees damage a company’s image.

• True

• False

Multiple Choice

Warranties and guarantees do not cause problems for producers.

• True

• False

Multiple Choice

Guarantees and warranties are both promises to the customer.

• True

• False

Multiple Choice

While warranties usually apply to goods, guarantees are given for both goods and services.

• True

• False