English for Call Center - Tools & Equipment

Hey Students!

Hope you're doing amazing!!​

By Ana Dávila

Let's take the attendance !!!

Today we're going to review some Vocabulary related to the tools, equipments and Call Center area. ​

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----> Let's start !!!​

by ana davila

Tools & Equipment

Draw

Draw a Calculator

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Fill in the Blank

What is this?? (please write your answer ALL in lowercase letters)

Now let's review some places that you can find on the inside of a call Center!​

by ana davila

Multiple Choice

What is a breakroom?

• intended for general employee usage

• a place where new visitors to a building stop first

• a place where employees can socialize or eat

• a place with an employee's desk and computer

• the department responsible for the safety of a building

Multiple Choice

What is a common area?

• intended for general employee usage

• a place where new visitors to a building stop first

• a large room where meetings take place

• a place with an employee's desk and computer

• the department responsible for the safety of a building

Multiple Choice

What is a conference room?

• intended for general employee usage

• a place where new visitors to a building stop first

• a large room where meetings take place

• a place with an employee's desk and computer

• the department responsible for the safety of a building

Multiple Choice

What is a reception?

• intended for general employee usage

• a place where new visitors to a building stop first

• a large room where meetings take place

• a place with an employee's desk and computer

• the department responsible for the safety of a building

Multiple Choice

What is a security?

• intended for general employee usage

• a place where new visitors to a building stop first

• a large room where meetings take place

• a place with an employee's desk and computer

• the department responsible for the safety of a building

Multiple Choice

What is a workstation?

• intended for general employee usage

• a place where new visitors to a building stop first

• a large room where meetings take place

• a place with an employee's desk and computer

• the department responsible for the safety of a building

Fill in the Blank

A(n) open plan/cubicle gives employees privacy in their work.

Fill in the Blank

Rows of desks can be arranged to form a(n) aisle/fire exit.

Fill in the Blank

A(n) open plan/cubicle office promotes employee interaction.

Fill in the Blank

A(n) aisle/ fire exit leads from the inside to the outside.

Open Ended

Listen and answer the question!

Draw

Listen and draw...

Reading an E-mail

Hello Raymond, I reviewed the call center inventory. We have extra computers, keyboards, and mice. We don't need to order any of these. I don't think we need any more notepads either. We have plenty of calculators right now. Don't order any unless they are on sale. I definitely need you to order a new whiteboard. The one we have now is really old and dirty. We also need new phones and headsets for the terminals. Also, can you get prices on new display monitors? I'd like to get one. However, I don't know if we have the budget for it. Thanks. Julie

Multiple Choice

Reading comprehension questions: What is the purpose of the email?

• to tell new employees what equipment to bring

• to determine which equipment is the most expensive

• to review what equipment needs to be ordered

• to describe equipment maintenance procedures for a call center

Multiple Choice

Reading comprehension questions: Which of the following equipment is NOT needed?

• keyboards

• headsets

• phones

• a whiteboard

Multiple Choice

How do you say: siga derecho

• turn right

• straight

• go straight

• go right

Multiple Choice

How do you say: siga hasta que se tope con la calle principal

• Keep going till main street

• keep straight until main street

• go right until principal street

Multiple Choice

How do you say: gire a la derecha

• turn right

• straight

• turn left

• go right