Feedback from the Leadership team

Weekly and Monthly Quality Performance initiative ​

Monthly performance review

Open Ended

In terms of facilitation and time, do you think that the current format of the Monthly sessions is functional?

Open Ended

What is the value that you find in the monthly performance review session?

Open Ended

Do you find any obstacles in the current structure for the ambassadors working on the next steps? How would you like to receive their information?

Poll

Which information would you like to remove from the report?

• Net Satisfaction index

• Transactional feedbacks and reworks root causes

• Time management and utilization

• PP revision findings

• None

Open Ended

Which information would you like us to include on the report?

Open Ended

Is there any section that is difficult to understand? Which one? (Please provide context)

Open Ended

In your opinion, why doing the pre-work is important for the session?

Open Ended

Do you find any obstacles to do the pre-work before the monthly sessions? If so, please explain

Poll

How much in advance would you like to receive the report for the pre-work?

• 4 days

• 3 days

• 2 days

• 1 day

Thank you for your participation in the session!