ITT Primary Assignment - Troubleshooting Audio Issues(hybrid)

Open Ended

What is meant by ‘Troubleshooting Audio Issues’?

Multiple Choice

Identify the issue shown in the slide.

• Tutor can't hear student

• Student can't hear tutor

• No audio

• Sound dropped once

Multiple Choice

Which of the following, is an important practice the tutor must follow when troubleshooting an audio issue such as "Student can't hear tutor" ?

• The tutor and student both can communicate using the chat.

• The tutor should encourage the student to speak, while the tutor uses the chat to communicate.

• The tutor should encourage the student to use the chat while the tutor speaks in order to communicate.

• The tutor could ask the student to inform the adult to fix the audio issue.

Multiple Choice

Which troubleshooting slide would work best to help solve "Student can't hear tutor" ?

• Check Volume

• Check Mic

• Adult

• Mic Dismissed

Multiple Choice

Identify the issue shown in the slide.

• Student can't hear tutor

• No Audio

• Tutor can't hear student

• Sound dropping throughout

Multiple Choice

Which of the following, is an important practice the tutor must follow when troubleshooting an audio issue such as "Tutor can't hear student" ?

• The tutor and student both can communicate using the chat.

• The tutor should encourage the student to speak, while the tutor uses the chat to communicate.

• The tutor should continue to talk as the student can hear them. Encourage the student to use the chat box to communicate with the tutor.

• The tutor could ask the student to inform the adult to fix the audio issue.

Multiple Select

Which troubleshooting slide would work best to help solve "Tutor can't hear student" ?

• Mic Blocked

• Check Mic

• Adult

• Mic Dismissed

Multiple Choice

Identify the issue shown in the slide.

• Student can't hear tutor

• Tutor can't hear tutor

• No audio

• Sound dropping throughout

Multiple Choice

What should a tutor do, if the student hasn't logged into the session using chrome?

• Continue with the session regardless.

• Kindly request the student to close their browser and log back in using chrome.

• The tutor can log in to the session through the same browser the student is using.

• End the session since you are very likely to face audio issues.

Multiple Select

When can you make use of the "Call the adult slide" ?

• When the student requires assistance in solving the audio issue

• When the student is disruptive in the session and is not willing to pay attention

• To end the session when facing audio issues

• To help student work out difficult questions during sessions

Open Ended

If you have any questions about 'Troubleshooting Audio Issues', please add them here.

We will answer those questions for you during the training.