T2.C1.9 | Theories of Communication | Interaction

​There are different perspectives on what communication is and how it should be done.

​Communication Theories

​The following video presents three main clusters of different paradigms: authentic, reflective, and artful theories.

​Communication Theories

Open Ended

How do you understand the authentic theory?

asserts that communication ought to be understandable and honest

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​Authentic Theory

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Open Ended

How do you understand the reflective theory?

​advocates equal validity among different interpretations of signs and symbols

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​Reflective Theory

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Open Ended

How do you understand the artful theory?

​suggests that people communicate in order to influence each other and manage impressions

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​Artful Theory

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​Identify the communication theory that best explains each situation. Click on your chosen response.

​QUIZ TIME!

Multiple Choice

You raise your voice at the sales agent during your video call so that she will take you seriously. You tell her that the service does not meet your expectations. 

• Authentic Theory

• Artful Theory

• Reflective Theory

Multiple Choice

The sales agent tells you that she understands why you are yelling at her. She says that she is not offended at all because it is not a personal attack.

• Authentic Theory

• Artful Theory

• Reflective Theory

Multiple Choice

You apologize for being harsh. Even if you are just exercising your rights as a consumer, you want other people to think of you as kind at the same time.

• Authentic Theory

• Artful Theory

• Reflective Theory

Multiple Choice

The sales agent wants you to honestly tell her why you seem dissatisfied with the new Internet-service plan so that she can tell her boss.

• Authentic Theory

• Artful Theory

• Reflective Theory

Multiple Choice

You are only kidding. You tell her that it is actually a very good plan. You are just trying to make your conversation less serious, that is why. 

• Authentic Theory

• Artful Theory

• Reflective Theory

​Congratulations on reaching the end of this lesson! You may now reopen your Canvas tab to do the next page of the current module.