OSS REFRESHER

​One Stop Shop Refresher

​Ticketing Deadline Chart

(Effective 17Jan2019​)

​Segments Totally Confirmed (HK Status)

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-Applicable for all Award Types: Standard/Companion/Upgrade

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• ​For Instant Issue- On Day Without Time + (remarks- Ok Iss)

• ​For Auto Issue:

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  -Standard -TKTL B+ 2 Without Time + (remarks- Ok Iss)​

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  -Upgrade & Companion​- TKTL B+ 2 With Time 1800 + Remark (Auto Issue)

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**CX Only​

​Totally Waitlisted (HL Status)

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​- Applicable for all Award Types: Standard/Companion/Upgrade

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• TKTL D-4 With Time 1800

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  -No Remark is required (Auto cancellation)​

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​** With effective from 22Oct 21, waitlist not allowed for Standard Awards

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​Partially Waitlisted - Passenger accept partial issue (HK + HL Status)

​- Applicable for all awards (except companion)

• ​For Instant Issue:

  -CONFIRMED SEGMENTS (HK)- TKTL On Day Without Time ​+ RM: Ok Iss

​ -WAITLIST SEGMENT (HL)- TKTL D-4 With Time 1800

**No remark is required (=Auto Cancellation)​

• For Auto Issue:

  -CONFIRMED SEGMENTS (HK)​

  STANDARD AWARD​

  TKTL B + 2 Without Time + RM: OK ISS

  UPGRADE AWARD​

  TKTL B + 2 With Time 1800 + RM

  ​-WAITLIST SEGMENT (HL)- TKTL D-4 With Time 1800 **No remark is

  required (=Auto Cancellation)

​Partially Waitlisted - Passenger NOT accept partial issue (HK + HL Status)

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​- Applicable for all awards (Standard/Companion/Upgrade)

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​** Set 1 TKTL with Time 1800 (All Auto Cancellation)

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• please refer on the updated ticketing deadline chart for the applicable time limit

• ​calculate the number of days between booking date up to outbound scheduled departure date

• no OK ISS remarks required and subject to auto cancellation​

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​Redemption Booking...

​There are 3 award types:​

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​Award Types	​Advance Book	​Advance Seat Reservation (CX flight only)	​Airline Partners	​Award Class Options	​Flight ward
​Standard	CX flight - up to 353 days Partner airlines- up to 360 days	​Premium Economy or above	​All airline partners*	​Economy, Premium Economy*, Business or First*	​One way* or roundtrip
​Upgrade	up to 360 days	​Premium Economy or above	​Cathay Pacific	​Premium Economy*or above	​One-way or roundtrip
​Companion	up to 360 days	​First and Business	​Cathay Pacific	​First and Business	​Roundtrip

​Takeaways:

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1. ​Standard- the most valued award ; waitlist not allowed for Standard Award (effective from 22Oct21)

2. ​Upgrade

   - CX staff annual FOC ticket is applicable for upgrade award

   -​One class upgrade only

   -No mixed airlines​

   ​-No mixed classes, i.e. different classes at different bounds

   -Waitlist permitted​

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​3. Companion

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-​ Principal member must purchase a First or Business class round trip ticket for themselves.

-Redeem one companion award ticket to travel companion and travel on same date, flight and class of service.

-Companion award passenger does not need in principal​ member's redemption group.

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-​No mixed classes, i.e. different classes at different bounds.

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-Waitlist permitted for Companion Award​.

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​Redemption Booking Modification...

​What are the changes?

​ Modification of redemption booking means passenger would like to change the original itinerary that was paid or booked and it could be date/time, route, cabin class or airline. The table below shows the type of service and changes requested by the customer.

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​Type of Changes	​Date/ Time	​Routing/ Class	​Carrier
​Type of Service	​Rebook	​Reissue	​Refund + issue new ticket
​Service Fees	​USD40/6000AM per sector per pax	​USD100/14000AM per ticket	​USD120/17000AM per ticket
​Note	​N/A	​Ticket must be totally unused	​Ticket must be totally unused
​Ticket Validity	​Remain Unchanged	​Remain unchanged	​12 months from new ticket DOI