Messaging Predefined Content

Messaging predefined content

What is happening?

​how can predefined content help us?

How can it help us improve our metrics?​

predefined content benefits

There are 275 new & improved scripts

• This will help with consistent customer experience and save your time typing.

• Error-free responses and efficiency in your conversations.

• Customers feel confident in experts who has error-free responses which improves overall customer experience.​

More time to focus on customer experience!

Phase 1

More to come! ETA: Sep 27

• Apple NPI

• eSIM Activation

• Upgrades

• Payment Arrangements

• Opening

• Closing

• General

• Hold​

activity!

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Open Ended

I can't pay my bill and I need some help

Open Ended

I really cannot make any payment today

Open Ended

I need help activating my new iPhone, something about an eSIM?

Open Ended

Isn't your job to assist me? Why am I being made to pay extra for that?

Open Ended

How do you position the fee?

Open Ended

How do you position modernization?

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