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Messaging Predefined Content

Messaging Predefined Content

Assessment

Presentation

English

KG

Easy

Created by

Jelm Edrien Sta Cruz

Used 1+ times

FREE Resource

6 Slides • 6 Questions

1

media

Messaging predefined content

What is happening?

2

​how can predefined content help us?

How can it help us improve our metrics?​

3

predefined content benefits

There are 275 new & improved scripts

  • This will help with consistent customer experience and save your time typing.

  • Error-free responses and efficiency in your conversations.

  • Customers feel confident in experts who has error-free responses which improves overall customer experience.​

More time to focus on customer experience!

4

Phase 1

More to come! ETA: Sep 27

  • Apple NPI

  • eSIM Activation

  • Upgrades

  • Payment Arrangements

  • Opening

  • Closing

  • General

  • Hold​

5

activity!

Some text here about the topic of discussion

6

Open Ended

I can't pay my bill and I need some help

7

Open Ended

I really cannot make any payment today

8

Open Ended

I need help activating my new iPhone, something about an eSIM?

9

Open Ended

Isn't your job to assist me? Why am I being made to pay extra for that?

10

Open Ended

How do you position the fee?

11

Open Ended

How do you position modernization?

12

Was this activity helpful?

Replace this with a sub-header that can be in multiple lines. ​

Duplicate this text as many times as you would like.

Some text here about the topic of discussion

media

Messaging predefined content

What is happening?

Show answer

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