English

​Being brief, businesslike, informal, friendly, polite & diplomatic

Look at the differences in style between these two emails. Notice how version 2 uses the key words from version 1. The form and order of the words may be different. ​

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​Subject: My ideas folowing last Friday's meeting

In the attached Word document you'll find my thoughts about the marketing plan that we discussed in last Friday's meeting, and in particular my response to Jenny's points about needing a new type of packaging to appeal to a younger age group. I think she raised some important issues, and so I'm circulating my ideas on this to everyone involved. Please insert your comments in red in the attached document and emai it back to me as soon as possible.

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​Subject: Ideas for packaging

We need a new type of packaging - as we all agreed in the last meeting. My ideas are in the attached dc. Comments please asap.

Multiple Select

Now read statements 1-4 and say whether they best describe version 1

• 1 The email is very direct, very brief, and typical of many business emails.

• The email gives more context, and so might be better for people not in the meeting.

• The action required by the reader is not 100% clear. More words might be better.

• There may be too much in the email to write and read in a busy working day.

Multiple Select

Now read statements 1-4 and say whether they best describe version 2

• The email is very direct, very brief, and typical of many business emails

• The email gives more context, and so might be better for people not in the meeting

• The action required by the reader is not 100% clear. More words might be better.

• There may be too much in the email to write and read in a busy working day

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