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ZERO CONDITIONAL

ZERO CONDITIONAL

Assessment

Presentation

English

Professional Development

Hard

Created by

Mauricio Guerrero

FREE Resource

6 Slides • 0 Questions

1

​The Zero Conditional

CCI.2022​

2

​QUESTIONS:

IF simple present, simple present.

On a call:

​-What happens IF you, as an agent, do not collect the information from the customer properly? An e-mail address? A credit card number?

-What happens IF you, as a customer, notice that the agent is slow and doesn't catch the information immediately?

C​CI. 2022

3

media
media

​lF the agent doesn't gather the proper information from the customer, he gets suspended.

​​Scenario 1

​The agent gets a verbal warning IF he doesn't collect the suitable information.

​​Scenario 2

​Customer is frustrated and gets mad IF the agent is slow when collecting his/her information.

​​Scenario 3

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​IF SIMPLE PRESENT, SIMPLE PRESENT

Some text here about the topic of discussion

can't proceede/ can be validated.

CAN

IS/ARE/AM​ ISN'T/AREN'T

VERB BE

ACTION VERBS

collects, complain, escalates​

don't/doesn't​

There is/are

There is a little delay.

There is a power outrage.​

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EFFECT/RESULT IF CAUSE.

​​​Customer is frustrated IF the agent is slow when collecting his/her information.

STRUCTURE 2

​IF CAUSE, RESULT/EFFECT.

IF the agent doesn't gather the proper information from the customer, he gets suspended.

STRUCTURE 1

​CAUSE, RESULT/EFFECT

Some text here about the topic of discussion

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​Task 3. (Group activity.) (10 minutes)

What happens if?

a) you are always late to work.

b) you hang up on a customer?​

c) your customer is truly upset?

d) ​you are rude with the customer?

e) customer doesn't like your English accent?​

f) customer doesn't want to provide his/her information?​

IF SIMPLE PRESENT, SIMPLE PRESENT. CAUSE AND EFFECT.​

​The Zero Conditional

CCI.2022​

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