Soft Skills

Soft Skills Workshop

​Listen to the following podcast about Soft Skills. Click next when you are ready.

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Multiple Choice

What is empathy?

• a)      Not showing respect to our customers but solving the issue

• b)      Ability to understand and connect with the customers feelings only when you can fix the issue.

• c)      Fixing the customer’s issue without paying attention to their emotions

• d) Ability to understand and connect with the customers feelings even when you cannot fix the issue.

Multiple Choice

 

What is patience?

• a)      Not showing that you are listening to their inquiry

• b)      Asking them to calm down when they’re sharing their issue

• c) Understand how it feels on the other side and maintain composure to provide top notch service and solve the problem.

• d)  Pretending that you’re paying attention by just being nice with the customer.

Open Ended

Clear Communication is:

Open Ended

Product Knowledge is:

Open Ended

What is your opinion regarding this training?

Poll

What is your opinion regarding the training?

• Very helpful

• Helpful

• Neutral

• Not helpful