Week 12 - Complaint

Complaint

Week 12 by Miss Endang Ratnasari

Welcome back

Hi. Guys! We know that it’s easy for you to get angry and make a complaint when you have an unfavorable experience. However, people could be defensive and become closed to suggestions when, for example, you rudely deliver your complaint. Hence, this section helps you make and respond to a complaint in English politely and appropriately to get what you want.

Week 12 by Miss Endang Ratnasari

Learning Objectives

1. Given videos about making and responding to a complaint, you will be able to correctly identify the appropriate and less appropriate statements to make a complaint as well as the ways to respond to a complaint appropriately.

2. Given a lecture on how to make and respond to a complaint in English, you will be able to make a complaint in English appropriately and politely as well as to respond to a complaint effectively.

3. Given scenario cards illustrating various problematic situations, you and your pair will be able to make and respond to a complaint in English politely, appropriately, and creatively using the learned expressions of making and responding to a complaint.

FLSP | Speaking 1

Week 12 by Miss Endang Ratnasari

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