P&P Refresher

P&P Refresher

What do you do on SBS and UM when issuing a refund?

Adding a UM note is applicable only for Premium plans refunds?

P&P Refresher

What is the article we have to link when issuing a refund for an TPA?

When handling an AA case, and the user's issue is clear, do we have to link an issue since the first reply?

P&P Refresher

When you issue a refund on a ticket, do you have to add an internal note with the UM and SBS links?

When the user's account is blacklisted, there is an issue on IMS, but there is no article, what do you do in this specific IMS scenario?

P&P Refresher

When we link the relevant IMS issue, but the correct article is not listed, do you link the most relevant article?

When granting access to an account, do we have to link our own UM note or the automatic UM is enough?

P&P Refresher

How many months can we extend a Premium plan for our users?

When handling a phishing site case, do we have to follow the saved reply and add the site URL?