USING EMAIL - Skill Set 2 Sending and Receiving

Using Email

Using Microsoft® Outlook®

Skill Set 2 - Sending and Receiving

By the end of this Skill Set you should be able to:

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1. Compose New E-mail Messages

2. Address a Message

3. Send a Message

4. Receive and Read E-mail

5. Understand How to Use Mailbox Folders

6. Use the Reading Pane

• Albert Einstein

“If you can't explain it to a six-year-old,

you don't understand it yourself.”

Compose New E-mail Messages

Multiple Choice

What is the shortcut key to compose a new email message in Outlook?

• Ctrl + M

• Ctrl + N

• Ctrl + E

• Ctrl + Shift + M

Multiple Choice

Which of the following tabs in the Ribbon contains the "New Email" button?

• Home

• View

• File

• Send/Receive

Multiple Choice

Which of the following is NOT a required field when composing a new email message?

• Subject

• Attachment

• To

• None of the above

Address a Message

Multiple Choice

How can you add a recipient to the "To" field when composing a new email message?

• A. Start typing their name or email address in the "To" field

• B. Click the "To" button and select their name from the Address Book

• C. Both A and B

• None of the above

Multiple Choice

Which of the following is NOT a way to add multiple recipients to an email message?

• Separate their email addresses with commas

• Use the "Cc" or "Bcc" fields

• Click the "To" button and select multiple names from the Address Book

• Use the "Reply All" button to reply to a group email

Multiple Choice

What happens when you click the "Check Names" button when addressing an email message?

• Outlook verifies that the email addresses are valid

• Outlook adds the names to your address book

• Outlook checks the spelling of the names

• Outlook completes the names for you if they are in your address book 

Send a Message

Multiple Choice

Which of the following is NOT a way to send a message in Outlook?

• Clicking on the Send button

• Pressing the Enter key

• Pressing the Ctrl + Enter keys

• Pressing the Ctrl + S keys

Multiple Choice

What is the maximum size of an attachment that can be sent via Outlook?

• 14

• 20

• 34

• 50

Multiple Choice

How can you set up a message to be sent at a later time in Outlook?

• Click on the Options tab and choose Delay Delivery

• Right-click on the message and choose Delay Delivery

• Press the Ctrl + Shift + D keys

• None of the above

Multiple Choice

What is the purpose of the BCC field in Outlook?

• To add a carbon copy of the message to someone

• To add a blind carbon copy of the message to someone

• To add a subject line to the message

• None of the above

Receive and Read E-mail

Multiple Choice

What is the shortcut key to check for new messages in Outlook?

• Ctrl + M

• Ctrl + K

• Ctrl + Q

• Ctrl + U

Multiple Choice

What is the purpose of the Junk E-mail folder in Outlook?

• To store all the deleted messages

• To store all the flagged messages

• To store all the spam messages

• None of the above

Multiple Choice

How can you mark a message as unread in Outlook?

• Right-click on the message and choose Mark as Unread

• Click on the Home tab and choose Mark as Unread

• Press the Ctrl + U keys

• ) All of the above

Multiple Choice

How can you search for a specific message in Outlook?

• Click on the Search box and type in the keyword

• Press the Ctrl + F keys and type in the keyword

• Click on the Filter button and choose the keyword

• All of the above

Multiple Choice

What is the purpose of the Reading Pane in Outlook?

• To display the contents of the selected message

• To preview the message before opening it

• To delete the selected message

• None of the above

Understand How to Use Mailbox Folders

Multiple Choice

What is a mailbox folder in Microsoft Outlook?

• A folder where you can store your emails

• A folder where you can store your contacts

• A folder where you can store your calendar appointments

• A folder where you can store your notes 

Multiple Choice

How do you create a new mailbox folder in Microsoft Outlook?

• Click on the "File" tab and select "New Folder"

• Right-click on the mailbox and select "New Folder"

• To store all the spam messages

• None of the above 

Multiple Choice

Which of the following actions can you perform on a mailbox folder in Microsoft Outlook?

• Rename

• Move

• Delete

• All of the above

Multiple Choice

What is the Reading Pane in Microsoft Outlook?

• A pane that displays the contents of an email message

• A pane that displays the sender's name and email address

• A pane that displays the subject line of an email message

• A pane that displays the date and time an email message was received