Lesson 7 - So Many Ways to Communicate Online!

​There are important differences between online and offline communication. Something shared online can be seen instantaneously, once it is online it is impossible to retract. People can comment and reply to information that is posted 24 hours a day every day. The Internet is always "on". When you are posting things online there is no way people can see body language or hear tone of voice to help decipher the meanings of messages. These are called paralinguistic cues.

​Online & Offline Communication

​Face-to-face is much easier to determine the true meaning of a message.

It is also obvious face-to-face who is saying something. Online people may use different names and even claim a different identity. Some people may do this for safety but most are hiding who they are so they can "misbehave" and not get caught. People may feel less inhibited online. They can more easily express themselves, sometimes appropriately and sometimes not. People should think very carefully of their online communication and how it affects themselves and others.

​When you can't be in the same room together, online conferencing is the answer! Web Conferencing is a powerful tool. It enables people to communicate and collaborate no matter where they are. Teachers can instruct an entire class, businesses can conduct meetings with clients all around the world, and even families can visit with each other when they are not able to be together.

​Online Conferencing

​There are many tools available on the Internet to be successful with online communication and conferencing.

Some items serve a single purpose and some are multi-faceted. Zoom, FaceTime and Google Hangouts may be some familiar online options you have heard of..

​Online Conference Options

Match

Match the following

• Video conferencing

• Presentation streaming

• Screen sharing

• Real-time chat

Stream video during a Web conference

Stream presentations during a Web Conference

Broadcast your desktop and applications to participate

Interact with participants using text chat during a live conference or after the meeting

• Stream video during a Web conference

• Stream presentations during a Web Conference

• Broadcast your desktop and applications to participate

• Interact with participants using text chat during a live conference or after the meeting

Match

Match the following

• Native mobile apps

• Record and playback ability

• Host controls

• Online Conference

Make video calls or attend online conferences via mobile app

Record live callls and conferences for later playback

Give administrative access over certain actions during a call or conference such as muting or join

Interactive Website, where participants log on & read papers, enter discussions, view presentations

• Make video calls or attend online conferences via mobile app

• Record live callls and conferences for later playback

• Give administrative access over certain actions during a call or conference such as muting or join

• Interactive Website, where participants log on & read papers, enter discussions, view presentations

​Oftentimes when you are trying to connect with others, they may be unavailable. In that case, you are often redirected to a voicemail messaging system. Voicemail might be the first impression you get or they may get of you.

​Voicemail Greetings

Drag and Drop

A ​voicemail greeting is the first ​

Placeholder

a caller has about you.

State your ​

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clearly and pronounce every syllable when setting up your greeting.

Start your ​

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with a short hello or welcome.

You should ask the caller should leave a ​

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message.

​

Placeholder

is when you are trapped waiting for a response with no other option.

Drag these tiles and drop them in the correct blank above

impression

full name

voicemail greeting

detailed

Voice Mail Jail

Using shared storage sites can be very helpful for communicating online. You can share information and collaborate easily. Here are some sites that are available and some advantages and disadvantages.

​Shared Storage Sites

​Streaming is a way of viewing video or listening to audio content without actually downloading the media files. An online provider of entertainment like music or movies that delivers the content through an Internet connection to the subscriber's computer, TV or mobile device. Netflix, Amazon Prime Video, Hulu, Spotify and Apple Music are popular examples. You can create an online streaming website as well. There are several live streaming platforms that can be implemented. Here are some tips to have a successful live stream:

1. Select the best platform according to the pros & cons

2. Before going live, plan in advance

3. Prepare several ways to engage your audience

4. Keep your audience in mind during the live stream

​Streaming Services

​In this section you will learn about one element of Digital Citizenship, digital commerce.

Digital commerce is the electronic buying and selling of goods and services. It focuses on having safeguards and tools in place to assist consumers.

​DIgital Citizenship - Digital Commerce

Multiple Choice

Which of the following is a benefit of using a Web conferencing application suite such as Google Chat, formerly known as Hangouts?

• You can pay a subscription fee

• You can call someone and then use it

• You have to install several item first

• You can open it right from Gmail

Multiple Choice

What is one advantage of using cloud storage to store information?

• Files can be easily shared through links

• it automatically copyrights everything you store

• it automatically posts updates in your social media, when you add files

• Files are kept secure and no one can access them

Multiple Choice

Why would you use an online collaboration tool like Google Chat, Zoom, or

Microsoft Teams for a brand-new team?

• They are expensive

• The allow them to see each other and build relationships

• They work on cell phones only

• Cameras are not required

Multiple Choice

What gives hosts administrative control over certain actions during a call or conference such as muting a participant or setting conference joining instructions?

• Host controls

• Guest controls

• Visitor controls

• Home controls

Match

Match the following

• Host controls

• Online Conference

• Native mobile apps

• Record & playback ability

Gives admin access over

certain actions during a call or conference such as muting or joining

Interactive Website where people log on and read papers, enter discussions, etc.

Make video calls or attend online conferences via a mobile app

Record live video calls and confernece for later playback

• Gives admin access over

  certain actions during a call or conference such as muting or joining

• Interactive Website where people log on and read papers, enter discussions, etc.

• Make video calls or attend online conferences via a mobile app

• Record live video calls and confernece for later playback

Multiple Choice

Alexa and Selena want to have an online celebration for their cousin's birthday. They want to invite all their friends and family and be able to see them as well as hear them.

What is the best type of program for this situation?

• Email

• Video conferencing

• VOIP

• Instant messaging

Multiple Choice

Music streaming is also referred to as:

• audio and sound service

• sound streaming

• audio streaming

• media sampling

Multiple Choice

Interacting with participants using text chat during a live conference or after the meeting is called:

• real time chat

• post time analysis

• pre-meeting preparation

• after event survey

Multiple Choice

Which collaboration tool would you use if you wanted to have more than 20 people online to chat, meet and share files about a project?

• GotoWebinar

• WebEx

• A message board

• Zoom

Multiple Choice

Barb has an easier time communicating on the phone rather than through email because she can hear the other person's tone of voice. What is she able to perceive that way?

• Paralinguistic cues

• File attachments

• Visual cues

• Offline communication skills

Multiple Choice

Amazon Prime, Netflix and Disney+ are all examples of what type of streaming?

• Video

• PowerPoint

• Sound

• Audio

Multiple Choice

Interacting with participants using text chat during a live conference or after the meeting is called:

• post time analysis

• real time chat

• pre-meeting preparation

• after event survey

Multiple Choice

Which collaboration tool would you use if you wanted to have more than 20 people online to chat, meet and share files about a project?

• GotoWebinar

• WebEx

• Zoom

• A

Multiple Choice

What kind of business would benefit most from implementing video streaming services?

• A dog grooming service

• A chef who is teaching cooking classes

• A large sized hospital

• A hair salon

Match

Match the following

• Online Conference

• Record and playback ability

• Host controls

• Native mobile apps

Interactive website, where people can log on to read papers, view presentations, live chat, etc.

Record live video calls & conferences for later playback

Gives admin access over certain actions during a call or conference

Make video calls or attend online conferences via a

• Interactive website, where people can log on to read papers, view presentations, live chat, etc.

• Record live video calls & conferences for later playback

• Gives admin access over certain actions during a call or conference

• Make video calls or attend online conferences via a

Multiple Choice

What is the major difference between Skype and Google Hangouts?

• Skype is browser-based and Google Hangouts is client-based.

• Skype is a free application and Google Hangouts is a paid application.

• Skype is a paid application and Google Hangouts is a free application.

• Skype is client-based and Google Hangouts is browser-based.

Multiple Choice

There are many purposes of Web and video conferencing. In addition to holding business meetings virtually, what is another common use for web and video conferencing?

• Distance learning classes

• Practicing a gymnastics routine

• Attending a sewing club

• Arranging for a delivery of groceries

Multiple Choice

The Academy of Finance needs to meet with all the students about implementation of new procedures and courses. What would be the best way to communicate this information?

• Chat

• Email

• Web conference

• Phone call

Multiple Choice

What is one advantage of using cloud storage to store information?

• Files can be easily shared through links

• It automatically copyrights everything you store

• It automatically posts updates in your social media, when you add files

• Files are kept secure and no one can access them

Multiple Choice

Students may use many types of Digital Communication Some of the ways they can communicate online are social media, text, email and:

• Sending letters

• Calling on mobile phone

• Online gaming

• Talking in the hallway

Multiple Choice

Wanda is creating a blog. She is expressing her opinions on pollution and recycling. This is an example of:

• Digital Security & Privacy

• Digital Rights & Responsibilities

• Digital Etiquette & Fluency

• Digital Communication & Collaboration

Multiple Choice

Lamar has a large PowerPoint presentation he wants to share with his department?

• He can use email because there are no limits to file sizes he send by email.

• He can use a file sharing site because it accepts large file sizes and is easy to share.

• He can load the PowerPoint in Google and share the link as a

  Google Slide.

• He can put the PowerPoint on flash drives and mail them to his

  team.

Multiple Choice

During distance learning, a teacher wants to give a lecture, and have all her students watch her presentation. This would best be accomplished using what communication method?

• Email

• Webinar

• Phone call

• Group text

Multiple Choice

Your teacher directs you to download an application and launch it. When it starts, you and your instructor can see each other via your web cameras. Your teacher directs you to share your computer's desktop, so that she can guide you through some courseware. What kind of software are you using?

• Video streaming

• Social media

• Office productivity

• Web conferencing

Multiple Choice

Which of the following is a benefit of using a Web conferencing application suite such as Google Chat, formerly known as Hangouts?

• You have to install several items first

• You can call someone and then use it

• You can open it from Gmail

• You can pay a subscription fee