LEAP

LEAP 3.0

Attendance form

Please mention only your official gmail

ID(Nobroker.in).

DON’T USE PERSONAL IDS(Gmail.com)

WELCOME TO LEAP

Workshop

WE ARE GLAD YOU ARE HERE

“The beginning is the most important
part of work “- Plato

WHY NOBROKER

Vestibulum congue tempus

Lorem ipsum dolor sit amet, consectetur
adipiscing elit, sed do eiusmod tempor. Ipsum
dolor sit amet elit, sed do eiusmod tempor.

Help us understand you better ?

Why did you choose us for your future journey

NOBROKER’S AIM

To Make Real
Estate A Broker

Free Space

Remove

Information
Asymmetry

One stop shop for Buying,
Selling, Moving, Legal and

Maintenance Needs

What is NoBroker

A disruptive Real-estate Platform

Buy, Sell or Rent – House/Commercial Space

OUR FOUNDERS

Amit Kumar Agarwal

Akhil Gupta

Saurabh Garg

Founder CEO

Founder CTO

Founder CBO

NOBROKER PRESENCE

BANGALORE

MUMBAI

PUNE

DELHI NCR

CHENNAI

HYDERABAD

NOBROKER SERVICES

PROPERTY

ADVERTISEMENTS.

PROPERTY RELATIONSHIP

MANAGER SERVICES

LEGAL, LOAN &

AGREEMENT

SERVICES

PACKERS AND

MOVERS SERVICES

PAINTING AND

CLEANING SERVICES

HOME

MAINTENANCE

SERVICES

INTERIORS
DESIGNING
SERVICES

COMPREHENSIVE

PROPERTY MANAGEMENT

SERVICES

NRI CUSTOMER

SERVICES

PREMIUM
BUILDER

PROPERTIES

Customer

Who is a Customer ?

What is a Customer Service ?

What is Sales ?

Sales and Servicing Framework

SALES

Sales is a term used to describe the activities that lead to
the selling of goods or services. Businesses have sales
organizations that are broken up into different teams.
And these sales teams are often determined based on
the region they're selling to, the product or service they're
selling, and the target customer.

Servicing

Customer service is helping customers solve problems,
teaching them how to use products, and answering
questions. The definition is in the name of the concept —
customer service is about serving the needs of customers.

Call Behaviour

What is call etiquettes

How to develop call
etiquettes

Mandatory call
behaviour

Delightful

Enthusiastic

Empathic

Confident

Adaptable

Committed

Attentive

What makes us a successful sales and servicing professional

Inbound and outbound

An inbound call Executives receives

incoming calls from customers. The calls

tend to come from existing customers with

issues or questions.

An outbound call , on the other hand, executives

makes outgoing calls to potential customers

about their requirement

Call Etiquettes

Answer the call within three
rings for all Inbound calls

Immediately Introduce
yourself

Speak Clearly

Actively listen, and take notes.

Ask before putting someone on hold or

transferring a call.

Call Opening

Inbound call

●Greetings :(Good Morning / Afternoon/ Evening )

●Self Introduction :(This is - Executive Name)

●Organisation Introduction :(Welcome to Nobroker How many i help you )

Outbound call

●Greetings : (Good Morning / Afternoon / Evening )

●Self Introduction :( This is - Executive Name)

●Organization Introduction :(Introduction to your function and purpose of call )

●Understand the customer requirements.

●Consistent knowledge upgrade.

●Familiar with USP’s and Process update .

●Script compliance .

●Solution oriented .

●Follow Up Promptly .

●Adhere to Flow of call .

Roles and Responsibilities

Create your own pitch

Mobile

Motorcycle

Headset

Bluetooth speaker

Create a sales and servicing story around these products .

Goal Oriented Planning Organization Prioritization

●Why are time management skills important?

Time management skills are important because they help you structure your work in a way that allows
you to accomplish goals

➔

5 Tips to Better Your Time Management

●Set reminders for all your tasks.

●Create a daily planner.

●Give each task a time limit.

●Block out distractions.

●Establish routine.

Transform yourself

Feedback form

Please mention only your official gmail

ID(Nobroker.in).

DON’T USE PERSONAL IDS(Gmail.com)

Thank You for your time

The key is in not spending time, but in
investing it. – Stephen R. Covey.