Business Etiquette

Business Norms

​What are business norms?

Show up on time, Say Hello, Smile, Shake Hands Properly, Do What You Said You Would DO!

Open Ended

What examples can you share to show and emphasize you have good business etiquette?

Open Ended

What are standard business norms?

Open Ended

Partner up, stand up, shake hands, and introduce yourself to a classmate. Practice shaking hands.

Open Ended

Did your partner's handshake compare to the instructions in the video? What did your partner do well on the handshake?

Open Ended

How did your handshake compare to the instructions in the video? What did you do well? What did you learn to improve?

• 10-5 Rule- Acknowledge people at 10 feet, smile at 5 feet, and say something.

• ​Say goodbye to everyone when you leave. Don't sneak out.

• Say "Hello" or "Good Morning"

• ​Don't assume you are greeting colleagues. Do it vocally.

​When you arrive at work

Greetings and Introductions 1

• Introduce the person with the highest rank first, regardless of gender.

• ​Add some information about the person, "this is Mr. Pineda he is our running coach"

• If you are the host, you must introduce your guests to others.

• ​If you are joining a group, make sure that the other person you are with knows other people in the group.

​Make introductions when appropriate

Greetings and Introductions 2

​Introduce yourself if necessary

• "I don't believe we have met; hello, I am...."

• Don't panic if you need to remember a name. Admit it and say..." Excuse me, but your name has just escaped me," or "I'm sorry, I've forgotten your name"

​Handshake

• Shake hands when meeting someone.

• Both men and women shake hands.

• Extend your hand at a right angle with your thumb pointing straight up, and touch thumb joint to thumb joint; once you make contact, put your thumb down gently, and wrap your fingers around the other person's palm. Pump enough to finish the introduction.

• Say something when you shake hands, "Nice to meet you" or "Hello John".