9.6 Lesson 2 Week 1 T4

Open Ended

What do you do if you arrive at the terminal gate an hour early?

Reorder

Reorder the gate process steps

• Check In at the airport (get your ticket)

• Go through TSA (security)

• Show your ticket to gate agents to board plane

• Go to the Terminal Gate

• Wait for boarding

1

2

3

4

5

• 1
• 2
• 3
• 4
• 5

Multiple Select

What are some of the amenities in the lobby at the terminal gate?

• Free, but janky, Wifi

• Charging station

• Restaurants

• Free food

• Luxurious seating spaces

​Let's Summarize the Gate Experience

Drag and Drop

Delta Airlines knows customers want ​

Placeholder

​ , or good customer experience, and ​

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with the boarding process.

Drag these tiles and drop them in the correct blank above

comfort

efficiency

Dropdown

SEATING

One of the most ​

Select answer

things about air travel can be the ​

Select answer

to find available or adequate ​

Select answer

, especially if you have a long wait ahead of you. For people traveling in groups or with family, it can be even harder to find seating together.

Dropdown

Electrical Sockets/Charging Stations

A charged ​​

Select answer

means they can entertain themselves with ​

Select answer

​ or ​​

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while waiting for their flights or get some work done before business travel. Those who travel for work will find it ​

Select answer

​ to not have to wait to board the airplane before resuming work.

Dropdown

AMBIANCE AND ATMOSPHERE

Every place has its own unique ​

Select answer

and can make travelers feel a variety of ways including calm and serene or ​

Select answer

and anxious. Part of how to improve airports is making small changes, such as switching from harsh, unflattering lightbulbs to softer, more calming ones. Adding ​

Select answer

or even a full indoor garden is another way to improve airports by creating a gentle environment. Similarly, installing ​

Select answer

can be a great way to encourage people to spend extra downtime browsing the terminal.

Let's refresh on the 2x2 Matrix!

Labeling

Label the correct terms on the Matrix. Note: x axis before y axis

Drag labels to their correct position on the image

Y Axis

X Axis

-,-

-, +

+, -

+, +

This is the 2x2 Matrix will be using for your solutions

Labeling

Label the correct terms on the Matrix. Note: x axis before y axis

Drag labels to their correct position on the image

Low efficiency, high experience

Quadrant 2

High efficiency, High experience

Quadrant 1

High efficiency, low experience

Low efficiency, Low experience

Quadrant 3

Quadrant 5

Here you will work on 2x2 Matrix on paper.

You are being timed.

Draw

Example : Fill the Matrix about Ballou's Cafeteria. Efficient Boarding = Efficiency; Customer Experience = Customer Experience

2x2 Delta Example

Exit Ticket: Draft 2-4 questions you will ask an adult about their gate experience, and email the questions to the teacher!

The teacher will get the results for you. ​

Take out the previous packet. Go to Page 4