ETHC Final test review

ETHC - Test 3 Review

30 questions - all mc/tf - 15%

Topics - *Question amounts are approximates

Week 8 - Work Ethic/Leadership - 5 questions

Week 9 - Conflict Resolution - 8 questions

Week 10 - Marketing - 5 questions

Week 11 - Case Presentations - 1 question

Week 12 - Cultural Diversity - 5 questions

Week 12 - Gerontology/The Older adult - 5 questions

Multiple Choice

Which of the following is considered a key trait of effective leadership?

• Micromanaging employees

• Being indecisive and avoiding making tough decisions

• Maintaining an authoritarian style and not considering input from others others

• Having strong communication skills and the ability to inspire and motivate others

Leadership

Review the difference between leadership and management.

Know personality traits of effective leaders and how leaders take risks.

Multiple Choice

Which of the following is a common trait of effective leaders?

• Lack of empathy towards team members

• Poor communication skills

• Inflexibility and resistance to change

• Emotional intelligence and the ability to understand and connect with others

Multiple Choice

According to the RCDSO advertising guidelines, this is permitted to be posted on the dental office website.

• True

• False

Marketing

Please review the RCDSO and CDHO advertising guidelines/regulations in addition to the marketing powerpoints for class.

Be aware of what would be considered "illegal" or a breach of the guidelines.

Multiple Choice

The dental hygienist has completed their course in Orthodontics and can now provide invisalign with a dentists order. Which one of the following would be "illegal" to advertise?

• Our hygienist is now an orthodontist! Book today!

• Invisalign consultations available at no cost!

• Book an appointment today for the dentist to assess your smile.

Conflict Resolution

Please review the powerpoints provided including the presentation from Paige McWilliams about Conflict Styles and Communication. Information about Durham College Conflict Resolution services will not be included on this test.

Multiple Choice

Which of the following conflict resolution styles involves a lose-lose approach where both parties give up something in order to reach an agreement?

• Collaborating

• Competing

• Compromising

• Avoiding

Multiple Choice

Marco has completed his periodontal appointment. The cost of the appointment is $220 and the insurance covers 80%. You ask the client for the co-pay and he becomes agitated stating “my old dentist would write that off. Can’t you just do the same?" What is his request?

• Position

• Interest

Conflict Resolution

Please review the following topics:

Conflict resolution styles

Positions and interests and how to determine both

Communication barriers

Communication techniques/Conflict approaches

Communication

It is recommended that you review chapter 3 in your textbook. It covers communication considerations for many topics included on this test.

Cultural sensitivity

Use these tips from the American Psychological Association to be more culturally aware:

1. Think beyond race and ethnicity. A person’s culture is shaped by more than the color of their skin or the way that they dress. It’s shaped by the person’s life experiences and traditions, which may be seen or unseen to the naked eye.

2. Learn by asking. Don’t be afraid to ask questions. People feel respected and appreciated when others take a genuine interest in who they are, so ask open-ended questions about their culture to learn more.

3. Make local connections. Find local organizations or venues that work with a cultural group you’re interested in and stop by. Organizations like advocacy groups, religious institutions, colleges and social clubs are a great place to learn more and make connections.

4. Pay attention to non-verbal behaviors. Meaning behind body language can sometimes differ based on cultural norms. Pay attention to how your body language is being perceived by those around you.

5. Exchange stories. Storytelling is a great way to share experiences that go beyond culture. Initiate an open conversation by sharing a personal story or experience.

Multiple Choice

Which of the following statements best exemplifies cultural sensitivity?

• Assuming everyone celebrates the same holidays as you

• Making an effort to understand and respect the beliefs and practices of people from different cultures

• Telling someone from a different culture that their customs are strange or inferior

• Expecting everyone to speak the same language as you

Multiple Choice

Which of the following is an important consideration for providing dental care to Indigenous populations?

• Using language that is unfamiliar to Indigenous patients during dental appointments

• Understanding the historical trauma and cultural differences of the Indigenous population

• Ignoring cultural practices and beliefs

• Providing dental treatment only when necessary

The older adult

Consider your experience during the virtual dementia tour - how did you feel? Imagine your patient experiencing what you experienced. Once all have completed the tour speak to your friends about their experience. Did they experience it the same way as you?

Multiple Choice

When communicating with someone with dementia, which of the following strategies is most effective?

• Using complex language and technical terms to convey information

• Speaking loudly and slowly to ensure the person can hear and understand

• Using simple, language and nonverbal cues to convey information

• Asking open-ended questions to encourage the person to share their thoughts and feelings

The older adult cont'd

Know the definition of dementia.

Consider how you would assist a patient in need who had dementia.

Review adaptations required for those with differing physical abilities

Multiple Choice

Which of the following represents adaptations made during care to compensate for vision deficits that may be associated with aging?

• Using small print for written materials

• Providing low lighting in all areas

• Placing important information in cluttered areas

• Increasing font size for written materials