05a - Taking notes on the phone

Taking notes in a phone call

You will listen to two phone calls. In one you have to take a message for someone else. In the other you will have to take a food order.

a - Hi, my name is Shaun.

b - Hi Shaun. How can I help you?

a - I'd like to order a book please.

b - Sure. What is the name of the book?

a - It's called 'Love Your Students.'

What is the important information?

Look at this call

b - OK. We have that in stock. Can I get your address please?

a - It's 1/786 James Street, Sydney 2000.

b - And your phone number?

a - It's 0411 609 850.

Poll

How are you feeling?

• Confident

• Okay

• Nervous

• I can't do it!

First phone call

Everyone join the LINE group call

Listen to the call and take the message for Fah.

T. Shaun will give you paper.

Poll

Was that easy? Tell me what you think?

(1 - Easy .......... 5 - Difficult)

• 1

• 2

• 3

• 4

• 5

Message for Fah

T. Steven's office 4pm today
notebook, pen, 50 baht

student ID

061 754 7118

Second phone call

Everyone join the LINE group call

Listen to the call and take the food order.

T. Shaun will give you paper.

Poll

Was that easy? Tell me what you think?

(1 - Easy .......... 5 - Difficult)

• 1

• 2

• 3

• 4

• 5

Food order

1 egg fried rice S

1 egg friend rice L

Steam fish ginger

10" margherita pizza extra onion mushrooms

2 Thai milk tea

1 coffee

1 choc ice cream

1 strawberry ice cream

Room 721 30 mins