WHEATRIDGE STAND MEETING

WHEATRIDGE'S ALL SHOP MEETING March 2024

Brought to you by Amber & Katie

GROUP PHOTO FIRST!

-Dutch Bros Creed

"To give so much time to the improvement of yourself that you have no time to criticize others"

​****DB adopted the optimist creed as our own, it truly is a great way to live life.

SPEED

QUALITY
SERVICE

​Why are these core values important?

WINDOW/ MILK!

Window position/ window milk (greeting the customer, reading back the entire order small details are important on reading them back, staying engaged with the custie!)

Car time expectations on xenial.

Under 4 Min: MIND BLOWN

4-5 Min: GREAT
5-7 Min: GOOD 

Anything over 7 min: Needs attention 

TIME TO TEST YOUR KNOWLEDGE

Multiple Choice

What's the #1 drink building rule?

• We don't actually have one

• Flavor
  Shots

  Milk

• Shots

  Flavor

  Milk

• As long as all ingredients are in the drink you're good

Multiple Select

How early can you clock in to your shift?

• 2 minutes

• 5 minutes

• 4 minutes

• 3 minutes or if it's busy, a shift lead approves it, and a comment is left when clocking out anytime earlier than scheduled shift

When using any ipad you must only use your pin. If you are giving an ipad to someone else that you were using, please log out and log into your own.

Multiple Choice

Is it important to stir lemonade, cold brew, tea, and chai pitchers after making them?

• Honestly doesn't matter that much

• yes, it creates consistency throughout the whole pitcher.

• I'm not sure

Multiple Choice

SCENARIO: shots are pulling short, it's busy, and you have a 911 that needs made ASAP. Which is the best option?

• Tamp harder so your shots will be longer

• Tamp lighter so your shots will be longer

• Adjust your grind so your shots will be longer

• Good question..

STOCKING THE FRIDGE!

• Stocking the fridge (what does this mean?): -Grabbing from the correct crates (checking expiration dates), -stocking alternative milks, muffin tops, etc

Drink Making positions

• Drink making positions (leaning on your bar mate- asking questions if you aren’t sure!) We’ve been doing a really good job of running out full orders- keep it up :)

COMPANY UPDATES we gotta get down with!

• Dutch Soda is now Sparkling Soda

• Frosts are now Shakes

• Hot Chocolate Is now Hot cocoa. These changes are so that it is easier for customers to know what they are getting, nobody has to speak “Dutch Bros”

• Sugar-free is out Zero Sugar added is in - the reason for this is that not all “sugar-free drinks are completely sugar-free, there are still natural sugars within the drinks that are ordered sugar-free. We are now going to refer to EVERYTHING as Zero Sugar Added. 

• “Dutch Favs” are Kicker, Annihilator, Golden Eagle, 911, White Mocha, Double Torture, Caramalizer, and Cocomo.

Let's really hit on zero sugar added

Moving forward:
-When a customer orders a sugar free drink we should always be repeating back. Zero sugar added or " with sugar free flavor added"
EX:
"Zero Sugar Added Kicker"

"Kicker with sugar-free flavor"

NEW UPDATE FOR HALF CAF!

When pulling a half-caf dub, combine one pull of regular coffee and one pull of decaf coffee together in the same portafilter.

Multiple Choice

Which way is the correct way to input this drink?

Multiple Choice

Customer wants a sugar free rebel, but they want the flavors not sf. Which is the correct way to input it?

DID YOU KNOW?!

There's a SF DOUBLE RAINBRO BUTTON?

This can be found in quick builds

Let's talk about RUNNING aka Line busting!

THINGS THAT ARE IMPORTANT:
-Closing Gaps
-Repeating orders back
-Asking all customers if they have the app
-Double checking if they want to use any free drinks/ paying with app before charging them out

Let's get back to some RECIPES!!

Multiple Choice

How many scoops of flavor go into an iced/hot zero sugar added MOCHA?

• 1 scoop

• 2 scoops

• 3 scoops

• 4 scoops

Multiple Choice

GREAT! Now, how many scoops of flavor go in a hot zero sugar added double chocolate mocha?

• 3 scoops

• 2 scoops

• 1 scoop

• 4 scopps

Multiple Choice

How many scoops of flavor go in a hot or iced zero sugar added 911?

• 1 scoop

• 2 scoops

• 3 scoops

• 4 scoops

What is a carburetor?

​It's any blended coffee drink in which you substitute any of these 3 ingredients..

-Caffeine (decaf, white coffee, half caf)

-Dairy (almond, oat, non fat etc.)

-Sugar

Multiple Choice

What are the scoop rules for carburetors?

• SMALL=2
  MED=3

  LRG=4

• SMALL=1

  MED=1

  LRG=1

• SMALL=1

  MED=2

  LRG=3

• SMALL=2

  MED=2

  LRG=3

Multiple Choice

ANY mocha based carburetor automatically receives what when making it

• choccy milk

• chocolate sauce

• white chocolate

• kick me

MILK TEMPERATURE!

All milk must be put back in the fridge after use!

Breve, chocolate milk, and soft top may remain on the bar if we are BUSY. However, any chance to immediately put away any dairy (including whip!) products is extremely important. If you are unable to put milks back right away, SWAP your milks.

Attendance expectations

That you are clocked in and in your position at the start time of your shift.

RUNNING LATE TO SHIFT:

Expectations: That you are CLOCKED IN and IN YOUR POSITION at the time of your scheduled shift. Failure to be clocked in and in your position will result in a write up. It’s up to YOU to make it to work on time. If you struggle with this please let Amber & Katieknow and we can come up with different ways/ goals to get you to work on time!

If  you are running late these are the steps to follow:

STEP 1: Contact the shift lead that’s on as soon as you know you will be running late. (save their #’s to make this easier)

***If you are unable to reach the shift lead contact Amber or Mia. It’s easier if you contact the shift lead on because oftentimes Mia and Amber don’t see it soon enough to be able to relay the message in time.
STEP 2: Once you arrive to work YOU MUST inform Amber & Mia  in a group message that you were late to work & the reason why. If we find out that you were late and didn’t inform us the consequences are much worse than just being late.

MOCHAS AS FROSTS!

Anytime you are making a frost as a mocha it's important that you are adding in chocolate sauce instead of chocolate milk. The chocolate sauce is what makes the frost a mocha!

COMMUNICATION!

​Who should i talk to about what?

Anything work related, your go to's are Amber & Katie! Please refrain from calling, texting Chris unless you are pointed to do so or if you don't feel comfortable bringing the concern to your managers.

THAT'S ALL FOLKS!

FLOW TIME & Reviews!