Aula 19 -N3U3L4A123

CLERK: Good morning, may I help you?

JOAN: Yes, I'd like to check out, please.

CLERK: Certainly! How was your stay?

JOAN: Pretty good! But the neighborhood's a little noisy.

CLERK: I'm sorry to hear that.

JOAN: It's okay. I love the room. And the fitness center's amazing.

​CLERK: Great! Now, would you like to pay with your credit card?

JOAN: Please.

CLERK: That's $996. JOAN: Really? That seems high?

CLERK: That's four nights, plus room service on Wednesday

Night.

JOANA: That's right.. My... My dinner on Wednesday night.

CLERK: Correct! Thank you. Would you like a receipt?

JOAN: Yes, please. I need a receipt.

Multiple Choice

What are they talking about?

• It's about a check in.

• It's a check out.

​Fazendo o check out em um hotel

Eis algumas expressões que você pode usar no check out de um hotel:

I'd  like to check out, please.

Eu gostaria de fazer o check-out, por favor.

I'm checking out.

Estou fazendo o check-out.

Could I check out, please?

Poderia fazer o check-out, por favor?

​

A parte mais importante de fazer o check out é, com certeza, confirmar a conta. O atendente vai lhe informar quanto você deve:

That's $996.

São $996.

Your bill comes to $996.

Sua conta deu US$996.

The total amount is $996.

O valor total é de US$996.

​

Caso você tenha alguma dúvida sobre a conta, use expressões como essas:

That seems high.

Parece alto. 

That doesn't seem right.

Não parece estar certo.

I'd like to review my bill, please.

Gostaria de revisar minha conta, por favor.

​

Depois de concordar com a conta, você deverá responder como gostaria de pagar.

Would you like to pay with your credit card?

Você quer pagar com cartão de crédito?

How would you like to pay for that?

Como você gostaria de pagar?

Se estiver em uma viagem de negócios, lembre-se de pedir o recibo.

I'd like a receipt, please.

Eu gostaria de um recibo, por favor.

Multiple Choice

Qual expressão usar para tirar dúvidas?

• I'd like to review the bill, please?

• I'd like to check out, please?

• I'd like a receipt, please?

Multiple Choice

I'd like to ______ out, please.

• review

• check

• pay

Multiple Choice

Your bill ______ to $ 996.

• comes

• does

• goes

Multiple Choice

That amount______ high.

• seems

• pays

• reviews

Multiple Choice

I'd like to ______my bill, please.

• review

• right

• receipt

Multiple Choice

How would you like to _______ for that?

• have

• give

• pay

Multiple Choice

I'd like a _______ , please.

• right

• review

• receipt

​

Pedindo e dando feedback

How was your stay?

Como foi sua estadia?

How was everything?

Como foi tudo?

How was your room?

Como estava seu quarto?

​

Eis algumas formas de dar um feedback positivo e não específico:

It was fine, thanks.

Foi bom, obrigado.

Everything was great.

Tudo foi ótimo.

​

Caso algo não tenha sido do seu agrado, você pode querer deixar o hotel a par disso.

Pretty nice, but my room was very small.

Muito bom, mas meu quarto era muito pequeno.

It was OK, but my shower wasn't very hot.

Tudo bem, mas meu chuveiro não era muito quente.

Actually, my bed was a little uncomfortable.

Na verdade, minha cama era um pouco desconfortável.

​

O atendente do hotel pode responder de uma das seguintes formas:

I'm sorry to hear that.

Desculpe-me por isso.

I do apologize for that.

Peço desculpas por isso.

Thanks for letting us know.

Obrigado por nos avisar.

​

Dependendo da sua opinião, eis algumas respostas possíveis:

That's okay.

Tudo bem.

No problem.

Sem problema.

It's not a big deal.

Não é nada demais.

Multiple Choice

How was everything?

• 
  I'm sorry to hear that.

• 
  Everything was great.

Multiple Choice

How was your stay?

• 
  It was OK, but my shower wasn't very hot.

• 
  I'm sorry to hear that.

Multiple Choice

It was OK, but my shower wasn't very hot.

• 
  I'm sorry to hear that.

• 
  That's okay.

Multiple Choice

My room is very cold.

• Yes, I need to work.

• Yes, I'd like to check out, please.

• I do apologize for it.

Multiple Choice

Would you like a receipt?

• With my credit card, please.

• Yes, I need it for work.

• That seems high.

Multiple Choice

How would you like to pay?

• With my credit card, please?

• That seems high.

• I do apologize for that.

Multiple Choice

May I help you?

• Yes, I need it for work.

• Yes, I'd like to check out, please.

• With my credit card, please.

Multiple Choice

Your bill comes to $1,275.

• I do apologize for that.

• Everything was okay.

• That seems high.