email reading

Multiple Choice

What is Leon trying to do with the letter?

• Offer a suggestion

• Cancel a reservation.

• Make a complaint

• Congratulate the restaurant.

Multiple Choice

The author of the letter continuously praises the restaurant employees. Why?

• To blame them for the inconveniences.

• To talk about how good the service is.

• To get them fired of the restaurant.

• To avoid they get hold responsible for the troubles.

Multiple Choice

According to the letter, whose fault were the problems?

• The Management

• The waiter

• The chef

• His own fault

Multiple Choice

The word polite in the text means:

• Elegant

• Cultured

• cortageous

• politic

Multiple Choice

Fill in the blank space (1) at the end of the letter with the correct option.

• Yours sincerrely

• cheers

• bye bye

• writing to you soon