quizz chapter 1 and 2

Multiple Choice

Transformation of input into output takes place at ___.

i. Maybank Berhad

ii. Sony plant

iii. Perodua plant

iv. Columbia Asia Hospital

• ii and iii

• i and iv

• i, ii and iii

• i, ii, iii and iv

Multiple Choice

To create goods and services, all organizations perform three functions that are marketing, operations and human resources.

• TRUE

• FALSE

Multiple Choice

Customer interaction is often high for manufacturing processes but low for services

• TRUE

• FALSE

Multiple Choice

Regardless of whether the end product is a good or service, the production activities that go on in the organization are often referred to as operations management.

• TRUE

• FALSE

Multiple Choice

Cultural differences, compounded by individual differences, in a world where consumers are increasingly aware of options, company should change to standardize products.

• TRUE

• FALSE

Multiple Choice

Managers are always known exactly how to respond when operating in different culture.

• TRUE

• FALSE

Multiple Choice

Strategy is dynamic because of changes within the organization such as the environment such as shift in customer demand

• TRUE

• FALSE

Multiple Choice

Response includes flexible, reliable and quick response.

• TRUE

• FALSE

Multiple Choice

Which function perform the maintenance, security, cheque clearing and teller scheduling in a commercial bank?

• Finance

• Operations

• Marketing

• Human resources

Multiple Choice

As an operations manager in ABC Sdn. Bhd., Ali involves in the modification of an existing product and the formulation of an entirely new product.

Which decision Ali involved in?

• Managing quality

• Design of goods and services

• Process and capacity strategy

• Maintenance

Multiple Choice

Perfume essence manufacturer wants a presence in Grasse, France, where much of the world's perfume essence are prepared from the flowers of the Mediterranean.

The above statements refers to which reason to globalize?

• Improve supply chain

• Attract new market

• Reduce cost

• Learn to improve operations

Multiple Choice

"Merck is to provide society with superior products and services - innovations and solutions that improve the quality of life and satisfy customer needs, - to provide employees with meaningful work and advancement opportunities and investors with a superior rate".

The above statement is an example of ___.

• strategy

• mission statement

• competitive advantage

• objective

Multiple Choice

Which of the following statement is FALSE?

• Production is the creation of goods and services

• Activities creating goods and services take place in all organizations.

• Operations management is applicable to the manufacturing sector exclusively

• The creation of tangible products is more obvious in manufacturing firms than in service organizations.

Multiple Choice

All of the following decisions fall within the scope of operations management EXCEPT

• financial analysis

• design of goods and services

• location of facilities

• managing quality

Multiple Choice

Henry Ford is noted for his contributions to ___.

• standardization of parts

• statistical quality control

• assembly line operations

• scientific management

Multiple Choice

Which of the following statement about trends in operations management is false?

• Job specialization is giving way to empowered employees

• Local or national focus is giving way to global focus

• Environmentally-sensitive production is giving way to low-cost focus

• Rapid product development is partly the result of shorter product cycles.

Multiple Choice

By jointly building and running with the Japanese auto assembly in San Jose, California, General Motors able to contribute its capital and knowledge of US labor and environmental laws while Japanese contribute production and inventory ideas.

The statement refers to which reason to globalize?

• Attract new market

• Provide better goods and services

• Improve the supply chain

• Learn to improve operations

Multiple Choice

An operations manager is NOT likely to be involved in__

• the design of goods and services to satisfy customers' wants and needs

• the quality of goods and services to satisfy customers' wants and needs

• the identification of customers' wants and needs

• work scheduling to meet the due dates promised to customers

Multiple Choice

"Barber Mobile provides a unique barber experience that is fully mobile where they delivered quality experience to customers' homes, workplaces, study paces, almost anywhere and anytime just booking an appointment online".

Which of the following is NOT a typical attribute of the above service?

• intangible product

• easy to store

• customer interaction is high

• simultaneous production and consumption

Multiple Choice

Tesla's plant designed to maximize capacity utilization of facilities especially buildings used for manufacturing electric vehicles an also employs advanced computing and networking technologies for internal communications where these approaches increase productivity and minimizes distances among intermediary processes in its manufacturing operations.

Which of the following OM strategic decisions describe the above statement?

• Layout design

• Goods and service design

• Supply chain management

• Scheduling

Multiple Choice

Budgeting, paying bills and collection of funds are activities associated with the operations function in a commercial bank.

• TRUE

• FALSE

Multiple Choice

A product will always be in the same stage of its product life cycle regardless of the country.

• TRUE

• FALSE

Multiple Choice

Lush is a UK based cosmetics retailer and all Lush products are 100% vegetarian and about 85% are also vegan, often containing fruits and vegetables such as grapefruit juice, fresh papaya, vanilla beans and so on. Lush is using differentiation strategy.

• TRUE

• FALSE

Multiple Choice

Walmart's low price strategy, strong customer service, global supply chain, and efficient technology solutions are examples of critical success factors that are key to achieving competitive advantage.

• TRUE

• FALSE