DSM1113(4) Retail Security and Loss Prevention

Match

Match the following security exercise terminology

• 1. process of reducing theft

• method to control business loss

• reduction in inventories not accounted for through sales

• merchandise theft

Retail security

Loss prevention

Retail shrinkage

Shoplifting

• Retail security

• Loss prevention

• Retail shrinkage

• Shoplifting

Match

Match the following asset protection strategies

• During Covid 19, retail stores move operations online

• Employers are liable for the actions of their employees

• Employers should ensure a safe working environment

• There is threat of flooding in Shah Alam retail stores

• Employees should be attentive to prevent asset theft

Operations

Liability

Environment

Risk

Assets

• Operations

• Liability

• Environment

• Risk

• Assets

Match

Match the following accident prevention roles

• provide training

• protect themselves

• learn new operations

• hold supervisors accountable

• conduct disciplinary actions

OSHA consultant

Current employees

New employees

Top management

Supervisors

• OSHA consultant

• Current employees

• New employees

• Top management

• Supervisors

Match

Match the following type of targeted products for theft

• easy to hide

• not locked

• easy to locate

• increase social status

• can be sold

concealable

removeable

available

valuable

disposable

• concealable

• removeable

• available

• valuable

• disposable

Match

Match the following shoplifting prevention strategies

• Ramli Security hold a thief while waiting for law enforcement

• Tina, a cashier, is given training on clicking the emergency button

• Security professionals inspect retail stores to find security threats

• A guard is placed at Kedai Hawa due to increased theft

• Despite only being a salesgirl, Gina needs to also play a role in contacting the police during theft

apprehension

awareness

auditing

focus

roles

• apprehension

• awareness

• auditing

• focus

• roles

Match

Match the following

• H&M has adequate employees for the cashier, inventory and helping people around

• Hawa greets customers and follows them around to be helpful

• Giant security guards check our bags before entering the premises

• Lotus's security guards double check our receipt before letting us leave

• Fina is aware of a suspicious customer who keeps avoiding her approach

Staffing

Greeting

Check

Receipts

Attentive

• Staffing

• Greeting

• Check

• Receipts

• Attentive

Match

Match the following security breach terminologies

• illegally obtaining merchandise for financial gain

• overwhelming crowd to steal merchandise

• damaging property

• entering property without permission to steal

• stealing by force

organised retail crime

criminal flash mobs

vandalism

burglary

robbery

• organised retail crime

• criminal flash mobs

• vandalism

• burglary

• robbery

Match

Match the following employee theft type

• Rina, a cashier, steals RM50 before putting in the registry

• Faruk, a Giant employee, steals his boss's car

• Gina reimburse her trip from Shah Alam to Putrajaya eventhough she did not went to the training

• Katrina charges a customer RM100 for a RM50 dress and keeps the balance

Skimming

Larceny

Fraudulent reimbursement

Reimbursement

• Skimming

• Larceny

• Fraudulent reimbursement

• Reimbursement

Multiple Choice

Which is NOT a criminal motivation?

• Inadequate pay

• Antisocial behaviour

• Daily audits

• Stress

Match

Match the following consipracies with outsiders

• Rina takes a watch to the counter asking for refund into a gift card

• Harun, a cashier, takes customer money and voiding his purchase

• Jamal schemed with his friend, the cashier, who takes 2 packets of milo but only paying for 1

• Gina self checkouts only her mineral water and not the rest of the items

• Dina forged a coupon with valid barcodes

Refund fraud

Building bank

Sweet-hearting

Self-checkout fraud

Counterfeit coupons

• Refund fraud

• Building bank

• Sweet-hearting

• Self-checkout fraud

• Counterfeit coupons