Intercultural Communication, Oral Communication in Context

​Unit 2 :
Intercultural Communication, Oral Communication in Context

​Social Status and Religion

Multiple Choice

_________ refers to a person’s standing or position in society.

• Gender

• Social status

• Age

• Religion

Multiple Choice

One common source of intercultural conflict is communication between individuals belonging to different _________.

• families

• societies

• classes

• religions

Multiple Choice

Which of the following is not true?

• Individuals are more likely to interact with others of the same social standing.

• It is likely that there will be a communication gap between individuals of different social status.

• It is usual for someone to choose to interact with only those of lower social status.

• The differences in the background of communicators may cause them to have some difficulty in communication.

Multiple Choice

Which of the following should you not do when engaging in intercultural communication?

• Impose your views on someone who does not share those views.

• Be polite and respectful in your responses.

• Be sensitive to the religion of the other person.

• Be open to the different views of the other person.

Multiple Choice

Mila is going to introduce Paul, her supervisor, and Eve, the newly hired trainee, to each other. Which of the following should she do?

• She should introduce Paul to Eve.

• She should introduce Eve to Paul.

• She should allow Paul to introduce himself to Eve.

• Whoever she introduces first is fine.

Effective Communication Skills

Poll

This happens when the message is not clearly understood by the receiver.

• communication

• successful communication

• intercultural communication

• communication breakdown

Multiple Choice

This refers to jumping to the conclusion that one already understands the message before it is completely expressed.

• prejudging

• information overload

• lack of interest and attention

• physical barrier

Multiple Choice

Which of the following will not help you achieve effective communication?

• minimizing distractions

• being focused

• speaking softly and slowly

• listening with the ears and eyes

Multiple Choice

Which of the following should you do when you are not sure if you clearly understood what the speaker said?

• Make use of expressions that will help you gain time to think.

• Give positive remarks or comments.

• Be specific in giving instructions or information.

• Ask for repetition or clarification.

Multiple Select

In giving a presentation, Mr. Reyes spoke using highly technical words and mentioned much information that his audience had trouble understanding. Which of the following should he have done?

• Use simple and specific words.

• Focus on important information.

• Include a lot of jargon.

• Use multimedia in the presentation.