770 212 Week 12.2

770 212

Week 12.2 Logistics Related Advertisement

Outline for Week 12.2

Ex. 1 Logistics Services
Ex. 2 Match the words or phrases with the definitions
Ex. 3 Read logistics advertisements and answer questions
Ex. 4 Complete the sentences with the correct words
Ex. 5 Match the words and phrases with the definitions
Ex. 6 Read the passage and answer the questions

Ex. 1 What logistics services you can think of?

Draw

What logistics services can you think of?

Ex. 2 Match the words or phrases with definitions

Multiple Choice

a. direct flow of receipt warehouse to shipping

• transshipment

• break-bulk

• cross-docking

• order picking

• reverse logistics

Multiple Choice

b. collecting and handling of reusable or damage goods

• transshipment

• break-bulk

• cross-docking

• order picking

• reverse logistics

Multiple Choice

c. loading goods from one type of transportation onto another

• transshipment

• break-bulk

• cross-docking

• order picking

• reverse logistics

Multiple Choice

d. selecting and assembling items from storage for shipment

• transshipment

• break-bulk

• cross-docking

• order picking

• reverse logistics

Multiple Choice

e. packing goods in small, separable units

• transshipment

• break-bulk

• cross-docking

• order picking

• reverse logistics

Multiple Choice

f. picking up goods

• ttracking and tracing

• break-bulk

• warehousing

• order picking

• collection

Multiple Choice

g. receiving and storing goods

• ttracking and tracing

• break-bulk

• warehousing

• order picking

• collection

Multiple Choice

h. locating items in transit

• tracking and tracing

• break-bulk

• warehousing

• order picking

• collection

​Ex. 3 Read the logistics advertisements on value-added services and answer the following questions;

Multiple Choice

1. Which company will you contact if you need help with payment?

• Maxwell Express Logistics

• Sichuan International Logistics

• GLX Worlwide Logistics

Multiple Choice

2. Which company will you contact if you need to send goods to Japan?

• Maxwell Express Logistics

• Sichuan International Logistics

• GLX Worlwide Logistics

Multiple Choice

3. Which company will you contact if you need help with resualbe goods?

• Maxwell Express Logistics

• Sichuan International Logistics

• GLX Worlwide Logistics

Multiple Choice

4. Which company will you contact if you need help with documentation?

• Maxwell Express Logistics

• Sichuan International Logistics

• GLX Worlwide Logistics

Multiple Select

5. Which company will you contact if you need to pay your goods?

• Maxwell Express Logistics

• Sichuan International Logistics

• GLX Worlwide Logistics

Multiple Choice

6. Which company will you contact if you need to break goods into smaller containers?

• Maxwell Express Logistics

• Sichuan International Logistics

• GLX Worlwide Logistics

Ex. 4 Complete the sentences with the correct words.

Multiple Choice

1. The ____ was satisfied after receiving a refund.

• assistance

• customer

• update

• polite

• customer service

Multiple Choice

2. The company sent the client a(an) ____ saying that the shipment went out.

• assistance

• customer

• update

• polite

• customer service

Multiple Choice

3. The customer service prepresentatives tried to be ___ to every caller.

• assistance

• customer

• update

• polite

• customer service

Multiple Choice

4.The representative credited the customer's account to ____.

• assistance

• order

• make it right

• polite

• customer service

Multiple Choice

5. The customer's ___ was delivered on time.

• assistance

• order

• make it right

• polite

• customer service

Multiple Choice

6.When the man needed ____, he called the company's helpline.

• assistance

• order

• make it right

• polite

• customer service

Multiple Choice

7. Ride or poor ____ can damage a company's reputation.

• assistance

• order

• make it right

• polite

• customer service

Ex. 5 Match the words or phrases with definitions.

Multiple Choice

a. the final time to complete a task

• charter

• expedite

• emergency

• deadline

• cargo

Multiple Choice

b. all freight that is transferred by moto vehical, ship, or train

• charter

• expedite

• emergency

• rapid response

• cargo

Multiple Choice

c. a commercial lease contract for an aircraft or other vehicle

• charter

• expedite

• emergency

• rapid response

• cargo

Multiple Choice

d. an unexpected situation that requires immediate action

• charter

• expedite

• emergency

• rapid response

• cargo

Multiple Choice

e. a response that is dipatched in the fastes way

• charter

• expedite

• emergency

• rapid response

• cargo

Multiple Choice

f. speed up

• charter

• expedite

• emergency

• rapid response

• cargo

Multiple Choice

1.What is the main purpose of the passage?

• to describe services provided by a business

• to explain prices for services

• to compare different delivery methods

• to give advice in rapid response

Multiple Choice

2.What was the cause of the emergency in the first case study?

• a charter flight was cancelled

• a trailer for delivery was stuck

• a call from an automotive manufacturer

• a direct delivery was arranged

Multiple Choice

3. How did the onboard courier travel with the critical parts?

• via van that met up with a charter flight

• via van that met up with a train

• via train that met up with a flight

• via charter flight

Multiple Choice

4.Which is NOT a service provided by the company?

• a 24-hour emergency operations center

• same day delivery services

• production management services

• overnight delivery

Multiple Choice

5.Which of the options has the closest meaning to the underlined word in the second case study?

"We arranged our onboard courier team to collect the goods immediately.

• right away

• later

• fortunately

• eventually

Preparation for week 13

Week 13.1
Logistic Related Article
Third-Party Logistics

Week 13.2
Quiz 5 (Logistic Related Advertisement)
Third-Party Logistics (Cont.)