Speech Chapter 6

Speech Comm.
Chapter 6: Listening

WHY?

LISTENING
Chapter 6

Expected Outcomes

Describe what listening is and
why it is so important to effective
communication.
Explain why effective listening is
such a challenge.

Employ strategies to improve
your listening skill
Employ strategies to respond
effectively to what you’ve
heard based on the audience
and occasion.

Open Ended

What is listening?

Listening

Listening is important. it can provide clarification, help us
understand and remember material, improve our personal and
professional relationships, and increase our ability to evaluate
information effectively (e.g., Donoghue & Siegel, 2005; Gearhart,
Denham, & Bodie, 2014; Weger, Jr., Bell, Minel, & Robinson, 2014). In
fact, survey after survey reports that listening is one of the most
important skills employers seek in job candidates and also one of the
skills they are least effective at performing (e.g., Galagan,a 2013;
Mumford, 2007; National Association of Colleges and Employers, 2012;
Pomeroy, 2007). So the skills you learn and apply from this chapter will
set you apart in ways that will benefit you both personally and
professionally.

Multiple Choice

This is a listening process that includes 

understanding and interpreting its meaning 

(Imhof, 2010)

• Affective process

• Cognitive process

• Behavioral process

• Content process

Multiple Choice

This is a listening process that is related to responding with verbal

and nonverbal feedback (Bodie, et al., 2012).

• Affective process

• Cognitive process

• Behavioral process

• Content process

Open Ended

What are 4 types of listening?

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Appreciative
Discriminative
Comprehensive
Critical

Types of Listening

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Listening Apprehension
Listening Style
Processing Approach

Listening Challenges

Multiple Choice

This is a listening challenge which is favored and usually unconscious approach to listening (Watson, Barker, & Weaver, 1995)

• Listening apprehension

• Listening style

• Processing style

• Listening comprehension

The anxiety one feels
about listening.

Listening Apprehension

1.

Multiple Choice

This is our favored and usually unconscious approach to listening (Watson, Barker, and Weaver, 1995)

• Processing approach

• Content style

• Listening apprehension

• Listening style

The favored and usually
unconscious approach to
listening (Watson, Barker, &
Weaver, 1995).

2. Listening Style

Multiple Choice

This is a listening style where a listener focuses on the ultimate point the speaker is trying to make and tends to get frustrated when ideas are disorganized and when people ramble.

• Time oriented listening

• People-oriented listening

• Action-oriented listening

• Content-oriented listening

Multiple Choice

This is a listening style where a listener focuses on the feelings their conversational partners may have about what they are saying.

• Time oriented listening

• People-oriented listening

• Action-oriented listening

• Content-oriented listening

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Content-oriented
People-oriented
Action-oriented
Time-oriented

Listening Styles

Passive listening
Active listening

3. Processing Approach

Poll

It is a deliberate and conscious process of attending to, understanding, remembering, evaluating and responding to messages.

• Passive listening

• Comprehensive listening

• Behavioral listening

• Active listening

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Attending
Understanding
Remembering
Evaluating
Responding

Active Listening Strategies

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Attending

Understanding
Remembering
Evaluating
Responding

Active Listening Strategies

Get physically ready to
listen.
Resist mental distraction.
Hear the person out.

Techniques for Attending

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Attending
Understanding

Remembering
Evaluating
Responding

Active Listening Strategies

Identify the main point.
Ask questions.
Paraphrase.
Emphatize.

Four Strategies for Understanding

Multiple Choice

This occurs when you experience an emotional response parallel to another person’s actual or anticipated display of emotion.

• Emphatic responsiveness

• Perspective taking

• Sympathetic responsiveness

• Sympathetic responsiveness

Emphatic
Responsiveness

Perspective
Taking

Three Approaches of Empathy

Sympathetic
Responsiveness

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Attending
Understanding
Remembering

Evaluating
Responding

Active Listening Strategies

Repeat the information.
Construct mnemonics.
Take notes.

Four Strategies for Remembering

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Attending
Understanding
Remembering
Evaluating

Responding

Active Listening Strategies

Separate facts from
inferences.
Probe for information.
Take notes.

Four Strategies for Evaluating

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Attending
Understanding
Remembering
Evaluating
Responding

Active Listening Strategies

Emotional support response
Constructive criticism
response
Formal constructive speech
critique

Listening Responding Strategies

C

Is everything
clear so far?

REFLECTION AND ASSESSMENT

Pls. refer to page 115

Applying what you

have learned.

ACTIVITY TIME

Mindufulness Meditation

1.

https://www.youtube.com/watch

?v=evJHBLldMsE&t=7s

Listening Activity

Personal
Listening
Style
Profile

Conversation
and Analysis

Applying what you learned

Impromptu
Speech

Skill Building

Activities

Activity Time

Thank you for

joining today's class.

QUIZ TIME

REFERENCE

Communicate!, 15th Edition
Kathleen S. Verderber; Deanna Sellnow;
Rudolph F. Verderbermunicate