Business Letter Lesson 1

Revision
The Business Letter

Multiple Choice

A business letter uses formal language and a specific format.

• True

• False

Multiple Select

• A business letter is mostly used by organizations to communicate externally with:

• • customers and other companies

• • clients and employees

• • shareholders and investors

• staff and managers

Multiple Select

A business letter is used internally if the situation is of a formal nature, such as in:

• the promotion of employment of an employee

• or termination of employment of an employee

• applying for a position

• communicating with customers

Multiple Choice

What is the first part of a business letter?

• date

• reference

• letterhead

• salutation

Multiple Choice

What information will you find on a business letterhead?

• i. name of the organization

  ii. address

  iii. email address

  • iv. date

• • i. an email address

  • ii. contact number

  • iii. address

  • iv. the logo

• • i. fax number

  • ii. trademark or logo

  • iii. recipient's address

  • iv. reference