Week 3 Unit 1 L3

WEEK 3 UNIT 1

LEARNING
AIM B -

INVESTIGATE HOW
BUSINESS ARE
ORGANISED –

IT'S ALL ABOUT THE
STRUCTURE

WHERE ARE WE

CALENDAR( ON LEARNZONE)

https://www.menti.com/al5sdmhhy3q6

OUR AIMS

• To understand the functional areas that

make up a business

• To understand different types of

organizational structures

In your Progress folders Put the headings now …..
1. Week THREE
2. Results of my Mock Test
3. My new Target on my ILP

Multiple Choice

How many assignments are there in Unit 1?

• 2

• 5

• 3

• 225,000,000

Multiple Choice

Which of these is NOT a feature of Business in Unit 1

• Size

• Scope

• Ownership

• Profit Margins

Multiple Choice

If I have a direct impact or influence on the business I am known as...?

• Internal Stakeholder

• Internal Steakholder

• External Stakeholder

• Sole trader

Multiple Choice

If I own a restaurant my company is in which sector

• Tertiary

• Primary

• Secondary

• Quaternary

LOOK BACK TO SEE IF WE ARE
BANKING INFORMATION

STRUCTURE AND
ORGANISATION

• Organizations need a structure to enable the business to

operate efficiently

• As the Business grows the structure will evolve

• But … there are areas that you must consider as it does

so

1.

ALL Jobs must be identified and allocated

2.

Lines of how we communicate established ( we covered
the how last week

3.

Levels of responsibility identified and allocated

4.

Levels of authority are attributed

SMALL
BUSINESS
STRUCTURE

• Even a Sole Trader who is a small

business will have some sort of business
structure

• They may have an Accountant to support
with finances and HMRC information and
guidance and filing their Tax returns

• A Bookkeeper for keeping their accounts

• Support of a company /individual to help
promote them online to undertake all their
social media

• With the flexibility of working from home -
quite often these people can free-lance and
don’t need to be employed all the time just
for when the business needs them to work
remotely

FUNCTIONAL AREAS

BUSINESSES HAVE SEVERAL
FUNCTIONS IN ORDER TO OPERATE
EFFICIENTLY

• F I N A N C E

• M A R K E T I N G

• P R O D U C T I O N

• C U S T O M E R S E R V I C E

• S A L E S

• H U M A N R E S O U R C E S

HUMAN RESOURCES

• Responsible for managing the employee life cycle

• Responsible for managing the people in the organization to

•
include their welfare job role and progression opportunities . They are also involved
in

• Recruitment and Hiring.

• Training and Development.

• Employer-Employee Relations.

• Maintain Company Culture.

• Manage Employee Benefits.

• Create a Safe Work Environment.

• Handle Disciplinary Actions.

This Photo by Unknown author is licensed under CC BY-SA.

RESEARCH AND
DEVELOPMENT
QUATERNARY SECTOR

EMPLOYEES WHO ARE
CONSTANTLY REVIEWING AND EVALUATING
THE BUSINESS’S SUCCESS AND PERFORMANCE

LOOKING AT COMPETITORS AND NEW SOCIAL
TRENDS

TAKING ON BOARD AND
GATHERING STAKEHOLDERS’ FEEDBACK IN
ORDER TO SHAPE THE BUSINESS AND ENSURE
THEIR NEEDS ARE BEING MET IN THE
INTEREST OF THE BUSINESS DEVELOPMENT

This Photo by Unknown author is licensed under CC BY.

SALES

• Sales play a key role in the building of loyalty and trust between
customers and business. …

• During sales interactions, encouraging the customer to recommend a
friend or give positive feedback can have an impact on the growth of the
business through increased brand awareness and sales.

Having a strong sales team is crucial to the success of a company
because the sales department is responsible for making sales, growing
your business and retaining existing customers. Ultimately, the most
important function of your sales department is maintaining relationships
with your customers. This personal touch is the key to happy, long-term
client relationships, not to mention increased profitability.** Sticky

Learning from last week about the importance of communication

MARKETING YOUR BUSINESS

• Generate leads, drive website traffic, and build brand awareness

• **Sticky Learning last week we looked at TIK TOK – a new way of digitally marketing your

Business

Tick Tok adds

https://twitter.com/gowebsite
suk

•Won the 2018 SBS Award By BBC Dragon’s Den star Theo Paphitis
•Generated over 178,000 sales and enquiries leads
•Published two separate Amazon 5-star rated books
•Been featured as internet experts on Capital FM

https://www.gowebsites.co.uk/

MARKETING CONT'D

• Marketing Department Roles

• Project Manager. “Every phase of your marketing cycle should

have a project manager leading that vision your team designed. …
the bigger the business the more people will work in that
department alone

• SEO Specialist. ...

• Analytics Specialist. ...

• Creative Head. ...

• Writer. ...

• Brand Manager. ...

• Content Strategist. ...

• Marketing Analyst.

• Influencer Specialist

https://smallbiztrends.com/20
20/03/marketing-department-
roles.html

This Photo by Unknown author is licensed under CC BY-SA.

This Photo by Unknown author is licensed under CC BY-SA.

PURCHASING
(SUPPLIES PRODUCTS STATIONARY)

• The Purchasing function is concerned with acquiring

goods and services for use by the organization. These
will include, for example, raw materials and
components for manufacturing and production
equipment.

• Purchasing ensures timely delivery of materials from

vendors, generates and tracks purchase orders and
works alongside the receiving department and the
accounts payable department to ensure that promised
deliveries were received in full and are being paid for
on time.

https://youtu.be/zfS29Y6dbRc

https://www.bbc.co.uk/news/
business-58699444

PRODUCTION AND QUALITY

SUPPORTING THE MANUFACTURING SIDE OF
THE BUSINESS

UNDERTAKING CHECKS THAT THE PRODUCTS
MEET THE SPECIFICATIONS

REFERS TOTHE PROCESSES MANUFACTURERS
UTILIZE AS PART OF A QUALITY MANAGEMENT
SYSTEM TO MAINTAIN CONSISTENT, EXPECTED
QUALITY LEVELS ON THE ITEMS THEY
PRODUCE. ...

FINANCE
DEPARTMENT

• Itmanages the preparation of

• balance sheets,

• financial statements,

• cash-flow reports,

• day-to-day record keeping and reporting,

• Including all payroll, accounts payable and receivable.

• It also manages and conducts all internal audits and
controls, and tax and reporting functions.

QUICK BOOKS IN LINE

QuickBooks is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly
toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions that
accept business payments, manage and pay bills, and payroll functions.

Main Dashboard

Invoice People and
email it straight away

Match payments received to
invoice

Check the amounts and company you have
receipt snapped before you add them in

Connected to your Business account and card

https://www.gov.uk/self-employed-
records/what-records-to-keep

CUSTOMER SERVICE
ROLE

The primary job of a customer service
representative is to address customer issues
and resolve them in a timely and efficient
manner.

Investigate and resolve customer
complaints and resolve complaints quickly and
patiently

I T

T H E I T
D E P A R T M E N T O V E R S E E S
T H E I N S T A L L A T I O N A N D
M A I N T E N A N C E O F
C O M P U T E R N E T W O R K
S Y S T E M S W I T H I N A
C O M P A N Y . . . .

I T S P R I M A R Y F U N C T I O N I S
T O E N S U R E T H A T T H E
N E T W O R K R U N S
S M O O T H L Y .

T H E I T D E P A R T M E N T M U S T
E V A L U A T E A N D I N S T A L L
T H E P R O P E R H A R D W A R E
A N D S O F T W A R E
N E C E S S A R Y T O K E E P T H E
N E T W O R K F U N C T I O N I N G
P R O P E R L Y .

D O N ’ T G E T T H I S R O L E I N A
B U S I N E S S M I X E D U P W I T H
M A R K E T I N G O N L I N E

ADMINISTRATION

BASIC FUNCTIONS OF ADMINISTRATION:

PLANNING, ORGANIZING, DIRECTING

AND CONTROLLING

I N A T Y P ICAL D A Y , A B U S INESS
A D M INIS TRATOR O V ERSEES T H E
G E N ERAL O P ER ATI ONS O F A N
O R GAN IZATION O R D E PAR TMENT.

T H I S M A Y I N C LUDE S U PPOR TING
A N D O V ERS EEING T E A MS ,
P R OBLEM -S OLVING , D E V ELOPI NG
A N D I M P LEMENTI NG P L ANS , A N D
M E E TI NG G O ALS.

FAILURE TO HAVE A STRUCTURE

•If your business has no structured no
matter how small or large -

•The operation of the Business will be
affected

•If one area of the business operational
areas is not performing or structured
properly this can affect other areas of
the business risking production
output and potentially a complaint

•Some companies streamline their
functions this can be due to

• Cuts

• Shortages

• Staff shortages

•This does not automatically lead to a
reduction in service or quality

•Companies are taking advantage of
technological advances.

•Investment in equipment and
programs has led to a reduction of
staff, not in the service offered to the
customer

This Photo by Unknown author is licensed under CC BY-NC.

This Photo by Unknown author is licensed under CC BY-NC-
ND.

This Photo by Unknown author is licensed under CC BY-SA-
NC.

This Photo by Unknown author is licensed under CC BY-SA-
NC.

KEYTERMS INORGANISATIONALSTRUCTURE

MAKE SURE YOU ARE MAKING AND TAKING NOTES

• There are several key terms that apply to organisational structures:

• span of control - the number of staff that a manager has responsibility

for

• chain of command - the route by which instructions and

communications flow from the top to the bottom of a business,
explaining who is answerable to whom

• delayering - a process where a business removes layers of its

management to make its structure flatter

• delegation - a process where tasks are given to members of staff,

where often managers give tasks to employees further down the chain
of command

• subordinates - members of staff below a manager in the chain of

command

ORGANISATIONAL
STRUCTURE

I S H OW A B U S I N E S S O R G A N I Z E S I T S S TA F F
T O R E P R E S E N T T H E D I F F E R E N T L AY E R S O F
M A N A G E M E N T .

K E Y P H R A S E ! ! ! ! W R I T E I T D OW N

T H I S I N F O R M AT I O N C A N B E D I S P L AY E D I N
T H E F O R M O F A C H A R T.

T H E R E A R E T WO M A I N T Y P E S O F
O R G A N I Z AT I O NA L S T RU C T U R E S U S E D I N
B U S I N E S S E S –

1. HIERARCHICAL (OR
TALL)

2. FLAT.

FLAT STRUCTURE

• A flat structure is an organizational structure
with only a few layers of management.

• In a flat structure, managers have a wide span
of control with more subordinates, and there is
usually a short chain of command.

• Flat organizations are also oftentimes called or

referred to as self-managed organizations **
Great key points to pop in your Notes for this
week

This Photo by Unknown author is licensed under CC BY-SA-NC.

Benefits of a Flat Structure
One of the main benefits of this structure is that it
makes room for decision-making to happen

Managers are responsible for smaller teams and
decisions happen faster some of the biggest
companies we know operate a flat structure

HIERARCHICAL (OR TALL)

• A hierarchical structure is often

also referred to as a ‘tall’
organizational structure.

• A hierarchical structure has many

layers of management, and
businesses with this structure
often use a ‘top-down’ approach
with a long chain of command.

• In a hierarchical structure,

managers will have a narrow span
of control and a relatively small
number of subordinates (staff).

Open Ended

What is organisational structure?

OTHER COMPANIES WITH TALL STRUCTURES

Oxfam also have a tall organizational structure.
They also operate with a matrix structure as a
multinational company. They also have a
Hierarchical structure which is a traditional
business structure. This layout groups people in
levels of importance and ranks them in levels of
relevance.

• MATRIX WHAT IS A

MATRIX STRUCTURE?

• A matrix organizational structure is a workplace format
in which employees report to two or more managers
rather than one manager overseeing every aspect of a
project.

• For example, an employee may have a primary
manager they report to as well as one or more project
managers they work under.

• The matrix structure creates a dual chain of command;
two lines of budget authority, and two sources of
performance and reward.

• WHAT ARE THE

CHARACTERISTICS OF
MATRIX STRUCTURE?

• Employees are generally accountable to

more than one boss.

• There are usually two separate chains of

command.

• There are two kinds of managers:

functional managers and project
managers.

• Managerial roles are fluid, not fixed.

• It brings together teams of people

depending on abilities and skills for
special projects

HOLOCRATIC
HOLACRACY WAS DEVELOPED BY BRIAN
ROBERTSON, A SOFTWARE ENGINEER, IN
2007. ROBERTSON WANTED TO FIND A MORE
EFFICIENT WAY OF WORKING AND
DEVELOPED HOLACRACY

• A holacracy is a system for
managing a company where there
are no assigned roles and
employees have the flexibility to
take on various tasks and move
between teams freely.

• The organizational structure of a
holacracy is rather flat, with there
being little hierarchy.

• It is also characterized by
organizations doing away with job
titles, managers and having
consensual decision-making.

HOLOCRATIC
ORGANIZATION

• Within holacracy everyone is seen a leader.

• It is expected that individuals become entrepreneurs in their specialist

circles and are given the power to change the organization from the
inside.

• People have clear roles and responsibilities, and organizations tend to

expand organically.

• What’s so good about it?

• Holacracy is good way of making work more efficient gives individuals

autonomy and produces solutions to problems quickly.

Open Ended

What is a Matrix Structure in Business?

WE SAID OUR AIMS
WERE

• To understand the functional areas that

make up a business

• To understand different types of

organizational structures

Open Ended

State something you have learnt this lesson!

PAUSE POINT

• Blooms Taxonomy Questioning in Class

• Lower level

• How would you show your business organisation structure?

• What’s the main idea of having a structure

• Higher level

• What would result if there was not structure

• How would you prioritise planning a structure

•FINANCE
•MARKETING
•PRODUCTION

USING YOUR NOTES.......IN YOUR PROGRESS FOLDERS
LIST 1 JOB RESPONSIBILITY/TASK THAT WOULD TAKE
PLACE IN 1 OF THESE AREAS WHAT SORT OF WORK DECISION WOULD
TAKE PLACE IN THESE DEPARTMENTS ?

( PUT THE AREA BEFORE THE JOB SO WE KNOW WHAT YOU ARE
DESCRIBING )

SEMINAR Hour Facilitate JIGSAW discussion per table

½ table look at Organisational structure Functional/operational areas

½ table look at -Aims and objectives SWITCH one form each pair 20 mins

20 min whole class Evaluation discussion
STRETCH and CHALLENGE ……………

RECAP CONT'D

WE SAID THESE WERE
THE FUNCTIONING AREAS WITHIN A BUSINESS

• CUSTOMER SERVICE
• SALES
• HUMAN RESOURCES

• AGAIN USING YOUR NOTES....... IN YOUR PROGRESS FOLDERS
• LIST 1 JOB RESPONSIBILITY/TASK THAT WOULD TAKE PLACE IN 1 OF THESE

AREAS WHAT SORT OF WORK DECISION WOULD TAKE PLACE IN THESE
DEPARTMENTS ?

• ( PUT THE AREA BEFORE THE JOB SO WE KNOW WHAT YOU ARE DESCRIBING )

Snip tool the collaborative answers and copy
them into your Study guides as reference points
and visuals to support with your assignment
writing

READ AND RE-READ
THIS POWER POINT AND TAKE KEY POINTS IN YOUR OWN NOTES

GO OVER THE LAST 3 WEEKS’ NOTES SO INFORMATION BEGINS TO
BECOME MORE AND MORE FAMILIAR. THIS IS THE LINK TO THE BUSINESS
BOOK FOR UNIT 1

• https://www.pearsonschoolsandfecolleges.co.uk/asset-library/pdf/Secondary/BTEC-

Nationals/Business-2016/Unit-1.pdf

• TASK

• Between now and the next lesson watch the TWO TEACHERS’ short video on FUNCTION AREAS

• https://youtu.be/ohm4b6tqDEw

Links for Next week
Groups 0f 4 Name list in Prep for Assignment 1 Pre read 2 ‘agreed’
chosen Leicestershire businesses

ON LINE

• Task 1 Undertake the on line form Knowledge check on Microsoft

Forms

• Set your self a target on your ILP to improve

• Communicate with your Group ( 4 per group) what 2 x contrasting

businesses you may want to choose in prepare for your Assignments

On Trend Skills
Collaboration Communication Digital literacy
Leadership

OUR AIMS WERE ..

• To understand the functional areas that

make up a business

• To understand different types of

organizational structures

• How do you know you have done that?

what can you do now? what skills did you
use?