2. Welcoming Visitors

BUILDING
A RELATIONSHIP

Speaking for Business

What will be learned

1. Business English V
   General English

2. Welcoming Visitors

3. Small talk

Open Ended

What is the difference between Business English and General English?

Vocabulary

Got
Need
Talk about
Get in touch
Make sure
Give travel plan
Let them know
Tell why
Talk more
Fix the problem

Vocabulary

Got
Need
Talk about
Get in touch
Make sure
Give travel plan
Let them know
Tell why
Talk more
Fix the problem

Receive
Require
Discuss
Contact
Ensure
Provide itinerary
Inform
Explain
Elaborate
Resolve

Welcoming the

Visitor

Open Ended

Discuss the question

Greetings & welcoming the visitor
Introduce yourself in short
Asking the purpose of the visit/ offering help
Asking to have a seat
Offering some drinks and refreshment
Giving hospitality
Having small talk (about the trip, local food, etc)
Thanking the visitors and encourage to stay in contact.

1.
2.
3.
4.
5.
6.
7.
8.

Steps of

welcoming

a visitor

Open Ended

What would you say to greet and welcome visitor?

G r e e t i n g a n d
W e l c o m i n g

W h e n y o u
v i s i t

Good morning/Good afternoon/Good evening
Welcome to .... (your company)
Thank you for coming
It's good to see you again
It's a pleasure to finally meet you in person
My name is ....
I here as .... (mention your position)

Hello, my name is .... form ....
I've an appointment to see ....
Sorry - I'm a little late/early
My flight was delayed ....

Open Ended

If you need help in your visit, what would you say?

O f f e r i n g
A s s i s t a n c e

A s k i n g f o r
A s s i s t a n c e

Can I get you anything?
Do you need anything?
Would you like a drink?
Would you care something to drink?
Please let me know if you have
anything to help

If you don't mind Mr. John,
there is one thing I need ...
Could you get me ..., please?
Could you book me a car/
hotel/taxi?
Could you help me arrange a
flight to ...
Could you recommend a good
restaurant?
Can you recommend a hotel?

Open Ended

What topics are suitable for small talk?

S a y i n g G o o d b y e
a n d S t a y i n g i n C o n t a c t

It was a pleasure having you.
It's a pleasure to meet you (slightly
less formal)
Pleased to meet you
It was great to meet you
Delighted to make your acquaintance
(nice to meet you)

Let's keep in touch about our
upcoming project.
Let's stay in touch about what we
discussed
Let's set up some business again soon
I look forward to our next meeting

Have a safe trip
Wishing you an excellent vacation

Role Play!

Situation 1

Student A (receptionist of Aston hotel Jakarta & Hotel manager)
- Welcoming the visitor
- Give the best hospitality

Student B (visitor, owner of an EO)
- Coming from Banten
- Wants to see the conference venue
- Prefer local food
- Wants to see the city

The visitor is an owner of an event organizer who wants to have a medical international
conference in the biggest hall of your hotel. This event will be held on Saturday.

Role Play!

Situation 2

Student A (receptionist of Sentaka Mining Company & the company manager)
- Welcoming the visitor
- Give the best hospitality

Student B (visitor, the investor)
- Coming from Singapore to Jakarta
- Require further certainty for the investment
- Keen on local food & shopping
- Wants to see the company's culture and environment

The visitor is a mining investor who wants to sign the contract that has been made with
your company and wants to know your company culture. Just to ensure that the
investment is a good start for your visitors and your company to have further business.

Tell us a story when

you visit or get

visited by a company

in a business visit