HRM CHAPTER 45

Multiple Choice

The process of attempting to ascertain the supply and demand for various types of human resources is

• • goal setting

• • program evaluations

• • forecasting

• • strategic choice

Multiple Choice

Which of the following is not one of the five generic standards that should be met in any selection process?

• • Utility

• • Validity

• • Reliability

• Flexibility

Multiple Choice

Which of the following is an advantage of relying on internal recruitment sources?

• • They are likely to increase diversity

• • They minimize the impact of political considerations in the hiring decision

• • They are generally cheaper and faster than other means

• • They will increase innovation within an organization.

Multiple Choice

In _____, planners analyze an organization's human resource needs in a dynamic environment and develop activities that enable a firm to adapt to change.

• • human resource planning

• • work-flow analysis

• • selection

• • recruitment

Multiple Choice

The most effective source for recruiters is:

• • referrals

• • job fairs

• • the Web

• • local newspapers

Multiple Choice

The final step in the planning process is to:

• • evaluate results

• • set goals and objectives

• • formulate strategies

• • establish forecasting methods

Multiple Choice

The first step in the human resource planning process is:

• • forecasting labor demand and supply

• • goal setting

• • program implementation

• • program evaluation.

Multiple Choice

A small company that manufactures special-order wood furniture has kept its employees busy on a 40-hour-a-week schedule for the past two years. The company just received the largest contract in its history from a Saudi company opening offices in the area. There is no expectation of repeat business from the Saudi company. In order to complete the contract in the required six months, additional skilled woodworking manpower is needed. Under these circumstances, to avoid an expected labor shortage, the best option would be:

• • overtime

• • retrained transfers

• • turnover reduction.

• • new external hires

Multiple Choice

A test that differentiates individuals based on mental capacities is called a(n):

• • intellectual test

• • concurrent reliability test

• • cognitive ability test

• • honesty test

Multiple Choice

The recruiting source that is likely to be least costly per recruit hired is:

• • a renowned university

• • newspaper ads

• • an employee referral

• • an executive search firm

Multiple Choice

An organization seeking to reduce a projected labor surplus must select from a number of possible options aimed at obtaining that objective (e.g., retirements, layoffs, work sharing, etc.). This occurs at what step in the human resource planning process?

• • Goal setting and strategic planning

• • Program evaluation

• • Forecasting

• • Program implementation

Multiple Choice

Which of the following options for reducing an expected labor surplus has the benefit of being a relatively fast solution, but the disadvantage of being high in human suffering?

• • Downsizing

• • Retirement

• • Retraining

• • Work sharing

Multiple Choice

Your company's primary concern is to reduce an expected labor surplus fast; its secondary concern is to minimize human suffering. The options that would best address the company's concerns (in the priority indicated) are:

• • layoffs and transfers

• • transfers and work sharing

• • retirement and retraining

• • natural attrition and transfers

Multiple Choice

_____ tests attempt to simulate the job in a prehiring context to observe how the applicant performs in the simulated job.

• • Critical reasoning

• • Self-motivation

• • Stress management

• • Work-sample

Multiple Choice

_____ refers to a person's capacity to invent solutions to many diverse problems.

• • Verbal comprehension

• • Quantitative ability

• • Qualitative ability

• • Reasoning ability

Multiple Choice

During an interview for a sales position, you are asked the following question: "Suppose one of your clients refuses to speak to you after you lost one of his orders; what would you do to regain his business?" What type of interview question is this?

• • Job-skill

• • Job knowledge

• • Situational experience-based

• • Situational future-oriented