Effective Communication

Multiple Choice

In the communication process, the message is information, ideas, or thoughts.

• True

• False

Multiple Choice

Feedback occurs in the communication process when the sender repeats the message and clarifies it.

• True

• False

Multiple Choice

Good listening skills require constant practice.

• True

• False

Multiple Choice

Nonverbal behavior may contradict what a speaker is saying.

• True

• False

Multiple Choice

Prejudice and attitudes, physical disabilities, and cultural diversity often cause barriers to communication.

• True

• False

Multiple Choice

Patients with aphasia are not able to hear words that are being said to them.

• True

• False

Multiple Choice

In order to maintain neat and legible patient records, errors should be erased neatly or eliminated with correction fluid.

• True

• False

Multiple Choice

The exchange of information, thoughts, ideas, and feelings is ____.

• non-verbal behavior

• empathy

• listening

• communication

Multiple Choice

Which of the following factors does not interfere with the communication process?

• interruptions

• medical terminology

• a working hearing aid

• soft, muted voice

Multiple Choice

An example of a psychological barrier to communication is ____.

• aphasia

• The belief that illness is a punishment from God

• a negative attitude and constant complaints

• a foreign language

Multiple Choice

An example of a subjective observation is ____.

• Mr. Mendez says he is very warm

• Mr. Mendez has a temperature of 102°F

• Mr. Mendez’s skin is red and flushed

• Mr. Mendez is drinking large amounts of water