Practicing Communication Skills

Practicing Communication Skills:

Learn the art of effective communication to enhance your personal and professional relationships.

Mastering Communication Skills

Improve your interpersonal communication skills by mastering body language. Body language is a powerful form of nonverbal communication that includes gestures, facial expressions, and posture. Pay attention to cues like eye contact, smiling, and nodding. Avoid negative body language such as rolling eyes or folding arms. Practice using positive body language to enhance your communication abilities.

Body Language:

A powerful form of nonverbal communication. It includes facial expressions, gestures, posture, and eye movements. Body language can convey emotions, attitudes, and intentions. It is estimated that 55% of communication is through body language, making it an essential skill for effective communication.

Multiple Choice

What is body language?

• A form of verbal communication

• A type of written communication

• A powerful form of nonverbal communication

• A method of telepathic communication

Multiple Select

What is an example of body language? (multiple answers)

• Saying hello to someone when you greet them

• Having your head down looking at your phone while someone is talking

• Having your arms crossed and rolling your eyes

• The ability to get your message across and listen to what others have to say.

I Messages

Trivia: Using 'I' messages is an effective communication technique. It helps express concerns honestly and clearly. By avoiding mixed messages and using simple statements, it promotes openness and understanding.


“I'm upset because...” “I get angry because…” “I am excited that…”

Active Listening

Using conversation encouragers is a way to practice active listening. It involves using phrases like 'tell me more' or 'what do you think?' to encourage the speaker to share more. Other active listening techniques include making eye contact and using appropriate body language.

E - Engage actively by listening, nodding, and asking questions.

M - Mirror thoughts and feelings to confirm understanding.

O - Offer feedback to show you are actively listening.

A - Ask questions or add comments to encourage further conversation.

Refusal Skills:

Promptly leave if necessary is an important part of the Refusal Skills technique. It allows you to remove yourself from uncomfortable or dangerous situations. Remember, your safety comes first! Other techniques include engaging actively, mirroring thoughts and feelings, and offering feedback to show active listening.

Refusal Skills:

S - Say no in a firm voice.

T - Tell why not.

O - Offer other ideas.

P - Promptly leave if necessary.

Mastering Communication

• Use 'I' messages to express concerns.

• Make clear, simple statements.

• Be honest with thoughts and feelings.

• Avoid mixed messages - body language should align with words. Your true feelings can be revealed through body language.

Multiple Choice

Which communication technique emphasizes the use of 'I' messages to express concerns?

• Body language does not reveal true feelings

• Making unclear statements

• Using mixed messages

• Being honest with thoughts and feelings

Multiple Select

Which of the following is a way to practice active listening?

• Using appropriate body language

• Making eye contact

• Using conversation encouragers

• Tell lies that go against your values

Multiple Choice

Which of the following is a part of the Refusal Skills technique?

• Engage actively by listening, nodding, and asking questions

• Promptly leave if necessary

• Mirror thoughts and feelings to confirm understanding

• Offer feedback to show you are actively listening

Mastering Communication cont.

• Be truthful and direct about your values while respecting others
• Use appropriate body language to match your message
• Make eye contact to show sincerity
• Practice active listening by paying attention and responding
• Use conversation encouragers to show interest