How to check understanding

​Think of a time when you had trouble communicating with someone because of a language barrier or other reasons. Share your experiences with your partner and discuss what you did to overcome the situation and understand each other better.

How can you check for understanding and clarify any confusion when listening to your clients?

Use paraphrasing

Paraphrasing means restating the main points or the essence of what your client has said in your own words

Multiple Select

How to paraphrase correctly

• It’s best to keep things as simple as possible, especially if you’re checking instructions
  DO you mean...?

• If someone uses words or phrases you don’t know, you can check their meaning by paraphrasing and changing the unknown word.

• Ask your customer if you got it right

• Ask Yes/No questions

Ask open-ended questions

Multiple Select

Which questions are open-ended?

• What do you think about this product?

• Are you satisfied with this product?

• Would you recommend our product?

• What is the most important feature of our product for you?

Use reflective statements

Use summarizing

Multiple Select

How to summarize

• • In short

  • In summary

  • To summarize

• • plus

  • what’s more

  • besides

• to sum up
  the long and the short of it..

Use feedback

Use active listening

Stop saying...