Business Result B1 Unit 5 Review

​Business Result Intermediate:
Unit 5 Review

​Customer Service is a crucial part of any business. Read the quotes below, do you agree with them?

​'Your most unhappy customers are your greatest source of learning' - Bill Gates

'Loyal customers will market for you more powerfully than you can possibly market yourself' -Jeanne Bliss


'The customer is always right' - Harry Gordon Selfridge

Multiple Choice

Fill in the gap:

Once you've built good customer _____, they keep coming back year after year

• loyalty

• care

• requirement

• loyal

Multiple Choice

Fill in the gap:

First, I need to find out about your ____. What exactly do you need?

• service

• care

• requirements

• loyal

Multiple Choice

Fill in the gap:

We regularly do market research to find out about levels of customer ____ with our products

• service

• care

• expectations

• satisfaction

​Language at work: Present Tenses for Future Expression

​Present Simple
For schedules/timetables
Use with words like arrive, come back, go, start, finish, leave
Example:
The flight arrives at 5 o'clock
He doesn't arrive until 2

​Present Continuous
For plans/arrangements

Example:
She's joining us for lunch.
We aren't meeting today, rather tomorrow.

Multiple Choice

Fill in the gap:

When ____ your flight _____?

• does .... arrive

• is ... arriving

Multiple Choice

Fill in the gap:

Raul _____ the presentation, he promised.

• makes

• is making

Multiple Choice

Fill in the gap:

Hurry up, the conference ______ at 9 o'clock.

• starts

• is starting

Multiple Choice

Fill in the gap:

The train _____ tomorrow afternoon

• arrives

• is arriving

Multiple Choice

Fill in the gap:

He is not at the office tomorrow because he _____ a presentation at the office in Concepción.

• gives

• is giving