F1. FOUND INDIVIDUAL

Found by Individual
Process Training

We will find the "Report Found Pet" button and click on it. We will choose "Individual". Then, we will enter the date found and the microchip number.

Was the chip found? Yes: 

Is the chip enrolled? No: 

We will tell the customer to take the pet to animal control. 

Then click on the "+" at the top right of the page, and click on "Found Not Enrolled".
Choose the correct reason Individual Found - Not Enrolled, Individual - Advised call Animal Control. 
Enter the Chip Number in the description and add notes.

​Found not enrolled

Multiple Select

Who can report a Pet Found? Select ALL that apply.

• Pet Owner

• Facility

• Any Individual

Fill in the Blank

Can we report a Pet found if the caller doesn't have the Microchip number? TRUE OR FALSE

Was the chip found? Yes 

Is the chip enrolled? Yes 

We will be shown the Pet info to check if it is correct. We will collect the locator information and record the information on whether we can share details if the pet is alive, and if the caller is holding the pet. 

NEVER SHARE PET OWNER'S INFORMATION WITH AN INDIVIDUAL

Multiple Choice

We can share the pet owner information with the caller if they found the pet?

• TRUE

• FALSE

​Record if we can share the info, if the pet is alive and if the caller is holding the pet.

​F o u n d p e t

Dropdown

​ Can we share information of the caller with a pet owner if the pet was found?​

Select answer

We have to make sure that the pet is alive and not injured, if Not:

We will try to get in contact with the Pet Owner or the Alternative Contacts 

If we can't talk to anybody, we will choose the option "Unable to contact Pet Parent/Not Required"

The case appears in the Outbound Call queue. If we get to talk to the Pet Owner or any alternative Contacts Bridge the calls as per the current process. 

 

Multiple Choice

WE MAKE A THREE WAY CALL WHEN A PET IS INJURED OR DECEASED

• TRUE

• FALSE

We have to create a new HomeAgain process record with the details of how and when the pet was found 

Then, we will continue with the process for the status of the pet.  

What is the Status of the pet: 

Alive: 

Found Status - Individual found 

Lost Status = Yellow 

Injured: 

Found Status - Individual Found 

Lost Status = Yellow

Deceased 

Found Status - Pet No Longer Belongs to Me + Deceased 

Lost Status = Green 

An email will be sent unless the Pet Owner has no email or we reach them during the first call. 

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​OUTBOUND CALLS

Found Individual Process Outbound 

​Every time that you made an outbound call you should leave a note in LOG A CALL section.

Process Outbound 

​First you have to select outbound.

​Then you have to click on the arrow and select manual dial.

Process Outbound 

​You have to share both screens. First share SCREEN 1 and then share SCREEN 2.

​Questions?