Unit 5 lesson 1

​Subject: ___________
Dear Sir,
I would like to reserve three single rooms from May 10 to 15 for me and two of my colleagues. There should be quiet and have an internet connection in each room. The rooms are to be booked in the names of Matt Damon, Mary Black and Ann Jones.
We look forward to receiving your confirmation.
Best regards,
Matt Damon
****************************************************************************************************************************************************
Subject: ___________
Dear Mr Damon,
Thank you for your email on May 1. I am writing to you now to confirm your reservation for three single rooms with internet connection here from 10 to 15 May (6 nights). The rooms are on the third floor that is quite far away from any entertainment facilities.
We look forward to welcoming you and your colleagues on 10 May.
Yours sincerely,
Adam Black
Reservation clerk

Match

Match the following:

• Thank you very much for ... on ... regarding ...
• Following your ..., I’m writing to you now to confirm your booking/ reservation ... .
• Unfortunately, we are booked during the period you mentioned. However, we hope that we can accommodate you in the future.

• We have put your requests on our waiting list and hope to be able to confirm your reservations in the near future. We will notify you as soon as possible.

• Attached to this email, please find ..., which you requested.

Opening paragraph

Stating purposes of writing

Apologizing

Putting guests’ requests on waiting list

Attaching documents

• Opening paragraph
• Stating purposes of writing
• Apologizing

• Putting guests’ requests on waiting list

• Attaching documents

Open Ended

ACTIVITY 1: Practice writing sentences of emails:

1. 1. You want to ask if your clients have to pay a deposit.

2. 2. Your guest asked for the tariff sheet with full details of room rates.

3. 3. You want to write the closing paragraph of your email (offer additional help; send a brochure of your hotel).

4. 4. Your hotel is currently fully booked. You apologize and inform them that you put the guest's request on the waiting list.

5. 5. You show your willingness to clarify the information in need.