IRS 2 Prelims - 3: Communication Part 2

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Attendance:

Type PRESENT

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The receiver of the message acknowledges and comprehends what is being communicated by the speaker.

Multiple Choice

It is helpful because it provides a record of information for reference. Writing is commonly used to share information through books, pamphlets, blogs, letters, memos and more.

• Verbal

• Non-Verbal

• Written

• Visual

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The speaker becomes aware of the non-verbal and physical aspects of the listener and the listener recognizes verbal and non-verbal actions of the speaker. Also known as Watching

Multiple Choice

often used as an aid during presentations to provide helpful context alongside written and/or verbal communication.

• Verbal

• Non-Verbal

• Written

• Visual

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This applies to both the speaker and listener where both adapts and gives feedback to the verbal and non-verbal actions to achieve successful communication.

Multiple Choice

It is one of the most common types, often used during presentations, video conferences, phone calls, meetings, and conversations.

• Verbal

• Non-Verbal

• Written

• Visual

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In this aspect of communication, the speaker uses words to present the information in a way that is clearly understood by the audience/receiver.

Multiple Choice

It can be used both intentionally and unintentionally. For example, you might smile unintentionally when you hear a pleasing or enjoyable idea or piece of information.

• Verbal

• Non-Verbal

• Written

• Visual

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It is the process wherein the sender puts the message into an appropriate medium/channel to successfully deliver it to the intended audience.

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In this process, the recipient/receiver of the message interprets/converts the sent message.

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The person who transmits or sends the message to the receiver. Often referred to as the initiator of the conversation.

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The final part of the communication process refers to the response of the receiver to the message sent by the sender.

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In the communication process, it is considered as the heart because it is the information conveyed through words (speech, symbols, signs, pictures or write-up) by the sender.

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The person or audience who the message is meant for, it may be a listener, a reader, or a viewer

Multiple Choice

are those that result from emotions such as mistrust and fear.

• Physical Barriers

• Emotional Barriers

• Language Barriers

Multiple Choice

can refer to the physical layout (separate work areas, closed office doors) as well as the perceived territories within space

• Physical Barriers

• Emotional Barriers

• Language Barriers

Multiple Choice

barriers that refer to how a person speaks both verbally and non-verbally.

• Physical Barriers

• Emotional Barriers

• Language Barriers

Multiple Choice

means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey.

• Become an Engaged Listener

• Pay Attention to Non-Verbal Signals

• Assert Yourself

Multiple Choice

means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey.

• Become an Engaged Listener

• Pay Attention to Non-Verbal Signals

• Assert Yourself

Multiple Choice

The way you look, listen, move, and react to another person tells them more about how you’re feeling than words alone ever can.

• Become an Engaged Listener

• Pay Attention to Non-Verbal Signals

• Assert Yourself