IRS 2 Prelims - 3: Communication Part 2

Multiple Choice

It is helpful because it provides a record of information for reference. Writing is commonly used to share information through books, pamphlets, blogs, letters, memos and more.

• Verbal

• Non-Verbal

• Written

• Visual

Multiple Choice

often used as an aid during presentations to provide helpful context alongside written and/or verbal communication.

• Verbal

• Non-Verbal

• Written

• Visual

Multiple Choice

It is one of the most common types, often used during presentations, video conferences, phone calls, meetings, and conversations.

• Verbal

• Non-Verbal

• Written

• Visual

Multiple Choice

It can be used both intentionally and unintentionally. For example, you might smile unintentionally when you hear a pleasing or enjoyable idea or piece of information.

• Verbal

• Non-Verbal

• Written

• Visual

Multiple Choice

are those that result from emotions such as mistrust and fear.

• Physical Barriers

• Emotional Barriers

• Language Barriers

Multiple Choice

can refer to the physical layout (separate work areas, closed office doors) as well as the perceived territories within space

• Physical Barriers

• Emotional Barriers

• Language Barriers

Multiple Choice

barriers that refer to how a person speaks both verbally and non-verbally.

• Physical Barriers

• Emotional Barriers

• Language Barriers

Multiple Choice

means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey.

• Become an Engaged Listener

• Pay Attention to Non-Verbal Signals

• Assert Yourself

Multiple Choice

means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey.

• Become an Engaged Listener

• Pay Attention to Non-Verbal Signals

• Assert Yourself

Multiple Choice

The way you look, listen, move, and react to another person tells them more about how you’re feeling than words alone ever can.

• Become an Engaged Listener

• Pay Attention to Non-Verbal Signals

• Assert Yourself