Unit 14 - A3 & A4 - Customer Experience

Word Cloud

Customer Service: What words come to mind?

Word Cloud

Think about Good or Bad Customer Service:

Draw what comes to mind.

​A3 Benefits of building customer relationships.
A4 Customer service legislation and regulations.
• Different types of customer.
• Customer complaints
• Customer expectations and satisfaction.

Open Ended

Customer Relationship:
What does this mean in your own words?

Open Ended

Customer Expectations:
What does this mean in your own words?

Open Ended

Customer Satisfaction:
What does this mean in your own words?

Open Ended

Making a Complaint:
What does this mean in your own words?

Poll

Customer Service is crucial to making profit:

What do you think?

• Disagree

• Agree

• Sit on the fence

Open Ended

Based on your Poll answer:
Explain yourself. Why do you think that way?

​https://www.indeed.com/career-advice/career-development/maintain-customer-relationships

​Task:
Work in a pair/three.
Use the website below to outline at least four ways you can maintain Customer Relationships.

Write these down on A4 paper!