CCS 10 - Product Services

Multiple Choice

Every organization that develop products (e.g., electronic equipment, software, electrical appliances, and craft tools) offers services for customers through a toll-free number.

• Financial Services

• Technical Support/ Help Desk

• Sales Support

• Client-Specific Products

Multiple Choice

 processing new sales leads

 managing the correspondence between the sales team and their clients

• Financial Services

• Technical Support/ Help Desk

• Sales Support

• Client-Specific Products

Multiple Choice

Accessing information and assistance related to assembly, use, warranty, registration, benefits, and various other functions are examples of these services.

• Financial Services

• Technical Support/ Help Desk

• Sales Support

• Client-Specific Products

Multiple Choice

The sale of standard products via Internet is taking place on a large scale and is growing fast. But what are the possibilities for selling customer-specific products and customization via Internet?

• Financial Services

• Technical Support/ Help Desk

• Sales Support

• Client-Specific Products

Multiple Choice

 monitoring customer accounts

 providing data and reports to help the sales team

 keeping track of sales targets Consultative selling, for example, is a selling technique that emphasizes the needs and wants of the customers. Questions are probing and open ended. This involves listening more than talking.

• Financial Services

• Technical Support/ Help Desk

• Sales Support

• Client-Specific Products

Multiple Choice

Selling standard products over the internet has become relatively simple. Be it IT-based systems such as application programs or products which will be used in the business, client-specific products are now readily available through this system.

• Financial Services

• Technical Support/ Help Desk

• Sales Support

• Client-Specific Products