Welcome to Prestige Tier 2

Welcome to
Prestige Tier 2

• Adjustments for Prestige

Prestige Tier 2- What do we do?

• Tracking Orders

• Solo Stuck Orders

• Held Orders

Prestige Tier 2 Phones

You already have the basics, we are just adding onto that base knowledge.

Example:

Instead of looking to see if a package shipped, you will now be able to take a detailed look at the tracking to say if/or when the customer received the package, or if it was being held by the shipping company for pickup.

Prestige Tier 2

Things to think about as a Prestige Tier 2 Agent

Prestige Tier 2- Overview

• Was the lab instructions clear and precise?

​Lab Instructions

• Was the correct instruction type selected?

• What should be in the lab instruction?

• Was the order already submitted before the lab instructions were added?

• Was the lab instruction entered on the correct line?

Prestige Tier 2- Overview

• Where is it located in Spectrum?

• Where is it check marked?

• Where do you see the charges?

​Linen Texture

Prestige Tier 2- Overview

• What does it mean if the order is on hold?

• How do you tell if the order is on hold?

• How to you put the order on hold and release it from the hold?

​Holds

Prestige Tier 2- Overview

• Why would I check the Audits?

• How do I check the Audits?

​Audits

Prestige Tier 2- Overview

• Where is the package?

​Shipping

• Is it lost in transit?

• Which items ship separately?

• What if the package was turned by the shipper and reshipped to studio?

• What if the tracking number in Spectrum does not work?

​Tracking an Order

• 800 tracking numbers are UPS

• Left In Parcel Locker

• Holding for Pick Up

​3rd Party Tracking

• How to tell if an item shipped separately.

• Where to find the 3rd Party Tracker?

• Using Order number without dashes.

• What is Wip and Ship?

Prestige Tier 2- Overview

• What if the tracking number in Spectrum doesn't work after 48 hours?

​Pro Ship

• Look for duplicate shipments.

• What if the zip code doesn't work?

Prestige Tier 2- Overview

• Automatically uploaded to the customer's Shutterfly account.

​Digital Images

• Customer must place qualifying order.

• Uploaded once order has shipped

• If qualifying package ordered, the digital images will be retouched.

• No option for just one image.

• Digital images for only the standard printed sheets in a package.

• Canvas items and multi-image items will not count towards digital images.

Prestige Tier 2- Overview

​Digital Images W/ Printed Products

​Only the 3 packages with Bonus items listed get digital images as well as printed products.

1. ​Senior Special Package

2. Family Package

3. Perfect Package

Prestige Tier 2- Overview

​Digital Images Only

• ​The Digital Image only options include:

  • All Pose Digital

  • 10 Pose Digital Package

  • 6 Pose Digital Package

  • 3 Pose Digital Package

  • 1 Pose Digital Package

• ​All Pose Digital Package does NOT come with Retouching Options, the other Digital Packages can have it added.

Prestige Tier 2- Overview

Social Sharing Download

One additional Digital Image options that customers have access to is the Social Sharing Download.

• Downloads from Shutterfly

• Low-Resolution Format

• Not intended for Printing

• Retouching is Not applied.

​What questions can we answer for you?