Making a complain 9G Speaking

Speaking

Making a complaint

Match

Match the gadgets with the words below.

digital camera

digital radio

DVD player

e-book reader

games console

• digital camera

• digital radio

• DVD player

• e-book reader

• games console

Match

Match the gadgets with the words below.

headphones

mobile phone

MP3 player

smartphone

tablet

• headphones

• mobile phone

• MP3 player

• smartphone

• tablet

Labelling

Label the parts of the gadgets with the words below.

Drag labels to their correct position on the image

battery

charger

strap

on/off button

remote control

screen

USB port

case

power lead

volume control

Multiple Choice

Listen to a customer complaining in a shop. The answer the questions.

The student is returning ...

• a CD player

• a DVD player

Multiple Choice

The student can’t ...

• charge the batteries.

• turn on the player.

Multiple Choice

The student would like

• an exchange.

• a refund.

Multiple Choice

The sales assistant offers to

• repair it.

• exchange it.

Fill in the Blank

Listen to another student. What parts of the

gadget did she and the sales assistant mention? (wire 2 words))

Match

Match the sentence halves.

• What's wrong

• When did you

• Have you got

• Would you like

• We don’t give

with it?

buy it?

the receipt?

a refund?

refunds.

• with it?

• buy it?

• the receipt?

• a refund?

• refunds.

Match

Match the following

• I can give you

• We can

• There's nothing

• Can I have my ..., please?

• It has ... working.

a credit note.

repair it.

I can do.

money

stopped

• a credit note.

• repair it.

• I can do.

• money

• stopped

​Read the Speaking Strategy. Then read the speaking task and write answers to all the questions below. Be ready to record yourselves.
You are returning a gadget to a shop because one part of it is faulty. Discuss these four issues during your conversation with the shop assistant:
• What the gadget is and how much you paid for it.
• Which part of the gadget has a problem?
• When the problem started.
• What you want the shop to do.
1 What type of gadget did you buy?
2 How much did you pay for it?
3 Which part of the gadget has stopped working?
4 When did the problem start?
5 Do you want to exchange it or do you want a refund?

Audio Response

Record you speaking.

1 What type of gadget did you buy?
2 How much did you pay for it?
3 Which part of the gadget has stopped working?
4 When did the problem start?
5 Do you want to exchange it or do you want a refund?

Open Audio Recorder