Restaurants (ch.10)Day 2

Day 2-Ch. 10
Restaurants

•Employee turnover is the number of employees who
leave an organization because they find better wages,
better hours, or a better fit elsewhere.

•Work in a restaurant is demanding, and employees work
long hours, nights and weekends, and under physical
and emotional pressure.

10.3 Staffing in F&B Operations

•To be successful, restaurants must offer competitive
wages, benefits, and flexible schedules.

•To attract employees, provide job descriptions, paths to
promotion, and education.

•Employees can be recruited at career fairs and feeder
programs, such as culinary schools, apprenticeship
programs, vocational programs, job hiring sites, social
media, and employee referrals.

Attracting Talent

•To retain talent, restaurants
must show appreciation for
their employees and
provide on-the-job training
and cross-training.

Retaining Talent

Multiple Choice

Ma & Pa’s Place is a small traditional breakfast restaurant in a rural town. Pa does the cooking and Ma does the baking. They hire a few wait staff and some kitchen support, such as dishwashers. Ma and Pa’s has had a hard time recruiting staff. What would you suggest they do?

• Use a high-priced recruiter

• Advertise on local media

• Put an ad in the national restaurant magazine

• Use a feeder program from the nearby culinary arts school

•Hotel restaurants

•Rooftop bars/lounges

•Clubs

•Quick-service restaurants

•Banquets and catering

10.4 Foodservice in Hotels

•Casino beverage service

•Cafeteria service

•Minibar service

•Private dining (butler service)

Foodservice in Hotels

Multiple Choice

A son wants to organize a 50th anniversary party for his parents. He goes to a local hotel and works with a meeting planner to organize the affair. When it comes time to plan for the dinner, he may also work with the

• Bartender

• Banquet manager

Multiple Choice

Which foodservice option in a hotel requires guests to have a membership to enter?

• Club

• Rooftop bar

• Casino

• Banquet room

•Room service is a dining option for guests who prefer to
eat in their hotel room.

•Delivery might include knock-and-drop service and
robots.

•Many hotels have moved more towards grab-and-go
options instead of room service.

Room Service

Multiple Choice

In a hotel, a server who takes care of private dining and all the in-room guest needs is called a

• Server

• Buser

• Butler

• Steward

Multiple Choice

Traditionally, hotels offered guests in-room snacks and beverages through

• Catering

• the minibar

• the cafeteria

• a vending machine

•Plated service is one of the most common types of
service in a restaurant in which plates with ordered food
are served to guests at their tables.

10.5 Restaurant Service

Multiple Choice

Hotels can have more than one type of food and beverage service in their establishment.

• True

• False

•American

•French

•English

•Russian

Service Styles

•Buffet service is type of
service in which food is
placed in a location where
customers serve
themselves.

Service Styles

•Cafeteria service is a type of service in which guests carry
their own trays and select food from a display or counter.

•Drive-through service is offered to guests who are
driving and do not want to exit their vehicles.

•Over-the-counter service is a service style used in bars,
pubs, and some restaurants where guests are served at
the counter rather than a table.

Service Styles

Multiple Choice

When dining at a buffet, customers take trays and walk along the serving line, where servers are stationed.

• True

• False

Multiple Choice

Provision of food and service for a special event.

• buffet

• catering

• carryout

Multiple Choice

Specializes in preparing food for customers to take with them to eat at home or elsewhere.

• carryout restaurant

• full-service restaurant

• fine-dining restaurant

Multiple Choice

serving mostly cooked or ready to eat food arranged behind a food serving counter

• cafeterias

• fast food

• fine dining

• casual dining

•Friendly, personalized service is important to guests.

•When guests feel they are being treated with respect,
they return.

•Successful restaurants use the best quality equipment,
food, and ingredients.

•Good serving quality and tasty food earn a restaurant a
good reputation.

Service Experience

Poll

Rate your understanding

• I got it, Let's move on!

• I think I have it but I have questions.

• I don't understand.

Complete Restaurant Planning Day 2.