bai 3

To: Technical Support Staff

From: Glen Holderness, Managing Director

Re:  Communication skills

Hi,

Firstly, I'd like to thank you for your excellent work. You are an essential part of the Vesper Insurance Inc.!

However, a few of your colleagues from around the company (1)……about the way you  interact with other staff. It seems that some of you are impatient when (2) ....with their problems. I realize it must be hard explaining technical matters to people who lack proficiency(3).... computers. However, we need to do something about this problem.

Accordingly, I have arranged a training session on (4) ...... skills for technical support staff.The session will be held tomorrow in the conference room at 8 a.m. I (5)…..foward to seeing you all there, no exceptions. I'm sure you'll find the training very useful.

Thanks,

Glen Holderness.

Multiple Choice

1

• complains

• has complained

• have complained

• complaining

Multiple Choice

2

• dealing

• deals

• deal

• to deal

Multiple Choice

3.

• in

• for

• to

• with

Multiple Choice

4

• opportunity

• program

• speaking

• communication

Multiple Choice

5.

• see

• look

• expect

• prepare