VA 104 - 01 - The Veterinary Team

Poll

Have you worked or volunteered in a veterinary practice before?

• Yes, volunteered / shadowed.

• Yes, worked.

• No, I have not.

Match

Match the following:

The goal for every veterinary team member should be to provide:

• Excellent medical care for

• Excellent customer service for

• A safe, friendly, and efficient workplace for

patients.

clients.

yourself, and co-workers.

• patients.

• clients.

• yourself, and co-workers.

Note

Remember that this is a business, and we are providing a service - that service is animal medical care.

Multiple Choice

Which of the following is the best response to clients who wish to discuss Internet-sourced information?

• Ignore the client's interest and change the topic
• Dismiss the information as irrelevant
• Tell the client they are wrong and provide correct information
• Acknowledge their interest and offer to discuss the information further.

Groomers

Poll

Has anyone here tried grooming their pet themselves?

• Yes, it turned out great!

• Yes, but it was a disaster.

• Yes, it was ok.

• No, I have not (or I don't have a pet that needs grooming).

• No way, my pet is too wild.

Kennel Assistants

Multiple Choice

What is something important that kennel attendants can do for patients?

• Provide grooming services
• Perform surgical procedures
• Alert medical team to change in patient status

• Administer medication

Multiple Choice

Which of the following is an example of a fomite we could see in a veterinary hospital?

• Dog water bowl

• Mosquito

• Tick

• Blood sample

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Multiple Choice

The veterinarian walks into the kennel area, finds it empty of personnel, and sees an animal in a dirty cage. Which of the following team members is responsible for moving the animal to a clean cage and/or cleaning the dirty cage at this point?

• Kennel assistant

• Veterinary technician

• Groomer
• Veterinarian

Veterinary Assistant

Multiple Choice

Veterinary Assistants can be promoted to Practice Managers.

• True
• False

Multiple Select

What are some ways veterinary assistants can help animals at a clinic?

Select all that apply!

• Providing comfort and care.

• Restraining a pet for an ultrasound.

• Preparing samples for a lab test.

• Communicating with clients.

There are many different tasks Veterinary Assistants can perform in the various areas of the hospital.

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Let's take a look!

Open Ended

What is a task veterinary assistants can perform in the surgical prep area?

Poll

Which area of the hospital are you most interested in?

• Treatment room

• Surgery

• Lab or Pharmacy

• Radiology

• Appointment room

Receptionist

Word Cloud

How do you feel about answering phone calls or talking to clients on the phone? (answer in 1-2 words)

Veterinary Technician

Veterinarians and
Specialists

Multiple Choice

What are tasks only veterinarians can perform?

• Conducting behavioral training sessions for pets, perform surgery, and diagnoses pet with diseases.

• Administer vaccinations to humans, perform dental cleanings on animals, and give a prognosis for a disease or injury.

• Diagnose illnesses and injuries in pets, prescribe medication, perform surgeries, and offer a prognosis.

Practice Manager

Match

Match the following

• The "face" of the veterinary practice

• Usually handles client and staff issues

• Diagnose and prescribe medication

• Key to clinics that excel in client satisfaction and patient care

• Often first to recognize pet abnormalities

Receptionist

Practice Manager

Veterinarian

Veterinary Assistant

Groomer

• Receptionist

• Practice Manager

• Veterinarian

• Veterinary Assistant

• Groomer