Handling Quess

Offer compensation, such as
discounts, as a form of
apology for customer
inconvenience

Follow up with the customer
once the issue is resolved to
ensure their satisfaction

Listen Carefully

Dig into the information to find

out the cause of the

inappropriate taste of food.

Identify the root cause

of the problem

Pay attention and

understanding to the

inconvenience
experienced by

customers.

Show Empathy

Make sure you clearly

understand what

customers are

complaining about.

Quality Control

Provide regular training to

kitchen staff to ensure

they

understand and maintain

taste standards

Staff Training

Conduct regular taste tests

to identify and correct
food taste problems

Periodic Taste Test

Implement a strict

quality control system

to ensure the

consistency of the
taste of each dish

Open Communication

Offer practical and quick

solutions to solve food

taste problems

Practical Solutions

Show care and empathy
to build customer trust

Customer Attention

Show openness and
honesty in handling

customer complaints.

When guests complain about dishes that don't
match the composition on the menu, it's
important to respond quickly, professionally,
and provide a satisfactory solution

1. Quick Response

Apologize for any inconvenience the Customer has experienced

2. Empathy

Show concern and understanding of customer complaints

Complaint Confirmation

Check customer complaints by confirming
with the chef or staff who prepared the
order

Problem Understanding

Make sure you understand the problem
clearly before providing a solution

Give free drinks as a form
of apology for the
inconvenience.

Offer discounts as
compensation for the
inconvenience experienced
by customers.

DISCOUNT

FREE DRINKS

Use this experience as a
learning experience to
improve the quality of
services in the future

Follow up with customers after

the problem is resolved to
ensure their satisfaction.

ENSURING SATISFACTION

LEARNING

Apologize

Listen to Complaints

1

2

3

Explanation and Solution: Clear Communication

Every

customer

wants

to

get

the

best

value

when

eating

at

a

restaurant.

However,

sometimes

the

price

of

a

menu

that

is

too

expensive

can

disappoint

customers

and

negatively impact the business

•

•

•

•

Thank You!